Bilingual Contract Specialist 100% Remote - Markham, Canada - Johnson & Johnson
Description
Role Summary:
Reporting to Sales Operations Manager, the Contract Specialist is experienced in managing contracts, and is responsible for maintaining a high level of customer satisfaction (internal to AMO and external accounts) through timely and correct contract processing.
Major Responsibilities:
- Leads response to multiple proposal types (RFQ, RFP, Sales Agreement, Amendments) received from internal and external customers. Focus is group purchasing organizations, acute care accounts and private surgical centres / clinics
- Leads tender process using project management techniques to ensure kickoff and status reviews with crossfunctional teams, identifies clear deliverables, assigns roles and timelines
- Manages customer Group Purchasing Organization (GPO) configurations in order to ensure accurate pricing aligned across GPO members; interfaces with Sales & Operations Analyst to ensure accurate utilization of GPO member data in local data and analytics outputs and reporting
- Identifies existing responses for common questions/clauses that can be leveraged. Develops new/targeted responses and recommends alternatives
- Drafts and reviews agreements and terms and conditions based on commercial and legal and healthcare compliance input; gains crossfunctional team alignment
- Collaborate with Sales and Marketing to ensure contract requirements are met in a consistent, compliant manner. Demonstrate thorough understanding of AMO and customer's legal terms and conditions and highlight compliance requirements.
- Ensure tender requirements are compliantly met, final documentation is submitted on time, and retained for easy retrieval in compliance with department processes
- Collaborate with and challenge internal marketing and sales partners to ensure the best bid response is put forward for each opportunity
- Maintain SOX and HCC documentation as required and maintain RFP win/loss award, extension and expiry reports
- Perform daily bid site reviews for new tenders, review tender documents and identify significant information for the business
- Address contract related inquiries from external customers (RFQs, pricing inquiry etc.), and issue reports for external customers as required
- Liaise with the Contract Coordinators and Financial by deciphering bid information, pricing discrepancies etc.
- Proactively generate nonroutine correspondence to secure additional customer information or resolve queries.
- Build relationship with counterparts within Customer Procurement function by proactively seeking feedback on current bids, current contracts and customer procurement objectives.
- Innovate and lead contracts related process improvements that will create value for the organization. Participate in various initiatives to develop new process and continuously improve existing processes
Qualifications:
Job Knowledge Requirements:
1. Relevant knowledge and experience
- 13 years of relevant work experience managing contracts or equivalent experience;
- Strong project management skills and capability to manage multiple projects simultaneously;
- Excellent communication (verbal & written) and problem solving skills, outstanding customer service orientation;
- Ability to assess risk and escalate appropriately;
- Ability to work under pressure in a dynamic environment;
- Exceptional attention to detail.
- Proactive, selfmotivated with the ability to multitask and effectively manage priorities;
- Flexible, and teamoriented;
2.
Technical competency requirements:
- Excellent command of English and French languages
- Post secondary education
Working Conditions
- Office deskwork, requiring sitting, using the phone and computer
Physical/Auditory & Visual Demands:
- The position requires motion related to sitting, typing, looking at a computer screen.
- Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees can achieve their potential._
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