Customer Care Representative - Lac-Brome, Canada - Randstad Canada

Description

This is where your career takes off
When you apply for this Customer Care Representative position, you'll get a permanent job right from the start.

KDC is located in Knowlton in Estrie, about 40 minutes from Sherbrooke and Granby. It is a global supplier of the world's leading brands in beauty products, personal care and home care.

The Customer Care Representative is the main link between our customers and the KDC production site. He receives customer requests, ensures that they comply with the contractual agreement, and enters them into our ERP system.

Through calls and meetings, the Customer Care Representative develops a solid business relationship with our customers, based on trust and mutual respect.

He communicates with customers on the status of orders or shipments, and strives to improve communication and service levels. He works with production planners to find solutions when problems arise. Finally, he focuses on process improvement and is always looking for opportunities to develop his skills.

Schedule:
Monday to Friday 7:45 a.m. to 4:30 a.m.
Location: 315 Knowlton Rd. Knowlton, QC.
Salary range: 57K to 70K (depending on experience)

Advantages
Working as a Customer Care Representative gives you:

• Stable weekday and daytime schedule ;
• Vacation: 3 weeks upon hiring;
• Bonus: 5% of annual salary (if objectives achieved) ;
• RRSP ;
• Group insurance (full range: vision, medication, life insurance, long-term disability, dental option) ;
• Free parking ;
• In-house cafeteria.
• Free products every 2-3 months or so + possibility of purchasing them;

Responsibilities
As a Customer Service Representative you will:

• Communicate with customers to understand production requests and the need for adjustments to orders already placed;
• Enter customer purchase orders into our ERP system, after validating that they are within parameters;
• Share requests and changes with production planners;
• Communicate to customers the production dates associated with their orders, as well as any performance reports requested;
• Maintain customers' work orders and projections up to date over a 12month horizon;
• Communicate order progress to customers;
• Follow the process established for order cancellation requests or requests to postpone orders;
• Manage customer inventory and promptly dispatch inventory charges as stipulated in contracts.;
• Develop and maintain a clear vision of the level of business with its customers and quickly communicate changes to the account manager and management;
• Analyze and propose ways to improve key business unit processes, and participate in plant process improvements as needed.

Qualifications
Skills expected of a

Customer Care Representative:

• DEC or Bachelor's degree in operations and production management or equivalent experience;
• Minimum 3 years' experience in a manufacturing environment;
• Experience in customer service;
• Strong communication skills in French and English;
• Good computer skills: AS/400, Excel and Microsoft Office;
• Demonstrates strong leadership and business judgment;
• Good knowledge of continuous improvement principles (Lean, Kata, Problem Solving);
• Knowledge of purchasing and planning procedures;
• Negotiation skills and experience.

Summary
Are you interested in this customer care representative position?
Send your resume to , mentioning the job title: Customer Care Representative.

If you have any questions, don't hesitate to call or text me at:

The masculine gender is used to lighten the text. Women are welcome to apply.

Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field.

In addition to helping you in your job search, they'll be able to advise you to help you find a job that matches your skills.

As health and safety in the workplace is one of our top priorities, you'll also have access to our free online training.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.