Corporate Services Manager - Edmonton, Canada - Métis Nation of Alberta

Métis Nation of Alberta

Verified Company

Edmonton, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Corporate Services Manager

Location:
Provincial Head Office in Edmonton (On-site)

Position Status:
Full Time (40 hours per week), Permanent

The Organization

The Opportunity

Key Responsibilities

Create and implement office services and operations processes and procedures.
Develop, update, maintain and review process development documentation and initiatives.
Oversee office operations and setting up offices/workspaces in multiple locations.
Support departments with setting up office/workspace allocations for new and moving staff.
Assist in planning, organizing, coordinating, and implementing various operational programs.
Review contracts and provide briefings and recommendations to Leadership.
Ensure office procedures, such as reception coverage schedules, are organized and maintained.
Prepare, review, and/or edit various forms of correspondence, such as, letters and reports in regard to IT, phones, and office equipment.
Oversee relationships with third party IT and phone providers, and act as a main contact with vendors regarding contracts, quotes, and invoices.
Oversee and coordinate the logístical aspects of IT needs, phones, and office furniture/equipment with effective communication with the MNA departments.
Supervise and coordinate IT support for equipment and software issue resolution, new employee set ups, and account changes and access.
Respond to IT issues and work with third party IT provider to resolve.
Represent the organization in meetings with third party vendors including IT provider, phone provider, and office equipment suppliers.
Arrange for servicing of office equipment with third party vendors.
Develop and maintain constructive working relationships with both internal and external stakeholders, including executive, corporate staff, management, employees, and business and community partners.
Present a positive and professional image of the organization when interacting with employees, clients, visitors, and other external stakeholders.
Effectively delegate daily duties to appropriate team members to ensure productivity.
Collaborate in staffing responsibilitiesincluding hiring and training staff, assigning job duties, and developing and overseeing staff work plans.
Mentor team members through feedback, coaching, and formal evaluations and provide effective leadership to the team.
Ensure that safe work practices are being followed, and that employees adhere to all health and safety regulations.
Other duties as assigned.

Qualifications

Experience with work plans, budgets, reports, and reviewing contracts.
Experience with project coordination and managing office operations, including office moves.
Experience working with equipment, including laptops, smartboards, phones, and printers.
Experience with creating and implementing processes and procedures.
Experience overseeing office operations in multiple locations.
Excellent interpersonal skills, with the ability to build lasting relationships.
Strong leadership skills.
Recognized strength in leading and engaging teams; creating a culture that promotes the development of individual and organizational capacity.
Proven track record of building collaborative partnerships with a variety of internal and external stakeholders.
Strong sense of ethics and the ability to maintain a high level of confidentiality in all interactions.
Political and cultural sensitivity.
Ability to work independently and as part of a team.
Flexible and adaptable to work in a diverse and fast paced environment.
Superior written and oral communication skills.
Demonstrated time management and organization skills.
Demonstrated project coordination skills with the ability to manage projects from start to finish.
Ability to prioritize and manage conflicting demands and meet tight deadlines.
Ability to work under extreme pressure and handle tense and stressful situations.
Knowledge of supplies, equipment, and/or services ordering.
Strong knowledge and experience with various technologies. Ability to adapt to new technology.
Knowledge of Métis history, culture, and issues affecting Métis people. An indepth understanding of the MNA and Métis culture is an asset.

Education and Experience

Degree or diploma in office administration or related field.
Three years of leadership experience, including leading a team of direct reports.
Minimum of three years of office administration required.
Minimum five years of customer service experience. Experience in project coordination is an asset.

Other Requirements

Position will be based at the Métis Nation of Alberta's Provincial Head Office in Edmonton, Alberta.
Ability to work evenings and weekends for events.
Ability to travel throughout AB, on occasion. Travel is required for this role.
Reliable transportation and valid Class 5 drivers' license.

What We Offer