Business Systems Analyst – CHA Learning - Ottawa, Canada - HealthCareCAN

Description

CHA Learning , the professional development division of HealthCareCAN, is looking for a dynamic Business Systems Analyst to join our passionate and high-performing learning team and support our business intelligence needs and the administration of our student information system.

HealthCareCAN provides voice and representation for Canada's healthcare organizations and research institutes – as the professional development division, CHA Learning, uniquely develops and delivers online education to Canada's healthcare professionals. With an existing reach of over 1500 learners a year, and growing fast, the Analyst plays a lead role in ensuring our learning systems are used to maximize CHA Learning's business and service delivery.

At the heart of these learning systems is our Student Information System (Destiny One) which is integrated with our Learning Management System (Brightspace). Reporting to the Manager, Operations and Student Success, the Analyst ensures these systems are technically configured to deliver an integrated experience to our students, faculty and clients and that the data and reports they produce support CHA Learning's operational excellence.

The Analyst is the "go-to-person" for administration, support and training for the CHA Learning Student Information System, working with the internal team and other system users on a daily basis. The Analyst understands the importance of data accuracy and reliability to support our reporting requirements for our business operations and planning and is skilled at using systems and tools like Excel/Power BI/Query to transform this data into relevant business information.

If you're a highly engaged, creative, energetic, and passionate Analyst, with a sense of humour – then you are a great fit for our team who likes to have fun while making a difference to the professional development of healthcare professionals who care for us all.

• Location: Ottawa (preferred but not required) mostly working remotely (from home)
• Employment type: Full-Time
• Start Date: As soon as possible
• Hiring Range*: $60,000 – $75,000 (*commensurate with relevant experience and skills)

Duties and Responsibilities

SYSTEMS MANAGEMENT AND ADMINISTRATION

• Ensures efficient and effective use of systems through optimal implementation, configuration, enhancements, and testing that support CHA Learning business processes and requirements.
• Optimizes the configuration and use of the systems as needed, in support of student and faculty experience and success.
• Coordinates all aspects of upgrades to Destiny One and Brightspace and provides operational recommendations based on changes/enhancements to the systems.
• Creates and updates learning products and services as required (e.g., courses, sections, administrative fees).
• Supports ongoing evaluation and improvement of system utilization and function.
• Liaises and collaborates with CHA Learning team, Finance team, and others to maximize the potential use of the systems by understanding and responding to business processes, reporting, and learning needs.

DATA USE AND MANAGEMENT

• Establishes "canned" reporting requirements using data from the learning systems to support business, decision-making, and student management needs (e.g., enrolments, demographics, finance information, applications).
• Investigates, advises, and creates "ad hoc" or custom reports that may need additional or different tools.
• Exports/imports data from learning systems and other related, but peripheral systems and applications.
• Compiles, integrates, analyzes and uses/shares data to support decision-making and effective operations.
• Identifies trends and changes in data over time that impact business and strategy.
• Collaborates with other members of the team to combine data to create meaningful information (i.e..: marketing and web data, evaluation data)

SUPPORT AND TRAINING

• Provides training, ongoing support, and documentation to team members and other users so they can optimally use the systems in their roles.
• Leads the creation and/or revision of documentation for system users, ensuring information remains up to date and relevant.
• Advises team when new features are available and provides training and support for implementation, considering pros and cons to changes that are possible.
• Supports faculty and client training.
• Serves as point of first contact (Tier 1 support) for internal and external users of the systems to trouble shoot issues in a timely manner and escalate issues as required to vendors.
• Escalates technical issues with vendors, including submitting tickets and works with vendors to resolve (e.g. testing, implementing required updates, fixes or changes).
• Serves as main point of contact for Finance team for financial/ecommerce processes and data, and compliance requirements related to our systems.

SYSTEMS OPTIMIZATION

• Applies technical skills and aptitudes to support other, related areas of technology. Takes on special projects and initiatives to continually improve our products and services, as required.
• Works with the Senior Learning Specialist and other members of the CHA Learning team to support new program development, testing and delivery as it relates to technical and system-related aspects of the roll-out.
• Liaises with team members and partners to advise on creative ways to best utilize our systems and other data sources and their out-of-the-box functionalities to support the delivery of special projects or services (e.g., cohorts, customized offerings, use of client engagement module, etc.).

QUALIFICATIONS & SKILLS

• University degree or college diploma required, preferably in a related field (e.g., Business Administration, Information Systems Administration, Computer Science, Database Administration/Management).
• 1-3 years' experience in configuring, supporting or managing a client information system and/or client relationship management (CRM) or another information system with transferable knowledge and skills.
• 1-2 years of experience performing data/business analysis.
• Excellent skills and demonstrated experience conducting data analytics and business intelligence including the use of software to compile, integrate, summarize and analyze data to support decision-making (e.g.: Microsoft Excel, Pivot Tables, Power Query, Power BI, Salesforce, etc.).
• Strong aptitude for utilizing Application Programming Interfaces (APIs) to enhance software functionalities with a desire for learning new technologies.
• Excellent project management skills, with ability to manage multiple projects/priorities simultaneously; able to conceptualize a project, create vision, and communicate this to others.
• Strong analytical and problem-solving skills, with the ability to think critically and strategically as it relates to making improvements.

CHARACTERISTICS & STRENGTHS

• Highly collaborative and team oriented.
• Customer and student focused.
• Comfortable adapting to changing priorities.
• Very organized and excellent attention to detail.
• Exceptional oral and written communication skills in English.
• Creative and adaptable.
• Prudent judgement.
• Strong capacity for taking initiative and self-direction.
• Ability to work independently, productively, and collaboratively in a remote work environment but with willingness to meet in person as needed.

How to apply: To apply for this opportunity, please forward your cover letter and resume, in confidence, no later than May 26, 2024 to . Please quote JD0524 as your reference number.

CHA Learning ( the professional development division of HealthCareCAN ) is committed to fostering a culture of inclusion, diversity, equity and access, where all our employees and students feel respected and valued and have an equal opportunity to achieve success. We encourage applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please contact us if you require additional support or accommodation at any stage of the recruitment process.