Noc Service Lead - Calgary, Canada - Long View Systems

Long View Systems

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Long View. A career that helps you get more out of life.
***A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?
We are looking for a driven and self-motivated

Network Operations Centre (NOC) Service Lead for our

Calgary team

to ensure the that Long View's clients' environment is well monitored and any incidents are dealt with in a timely fashion You will act as first point of contact for escalation and alerts generated by the client and client toolsets, as well as own the NOC service to ensure the client needs are being met.

A Day in the Life:

Fully own the NOC service and respond to any client escalations
Help build and achieve team goals by setting clear expectations and establishing deadlines
Respond to operational issues and alerts within client environment and infrastructure to ensure relevant service owners are informed and supported until issues are resolved
Actively work in monitoring, event and incident management tools like Solarwind
Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now
Work closely with the Long View NOC, branch and client support teams to help solve problems that have been identified and provide guidance and training to team members
Share relevant LVS news to team regarding wins, growth, direction and strategy
Monitor team performance and escalate any people issues or concerns to your manager performing regular QA activities on NOC team interactions
Conduct quarterly CLPs with each team member
Support cloud technology resources used by the NOC to deliver services
Manage backup tapes as part of the overall backup process for client
Build out new monitoring and management templates within the various tools
Produce monthly Managed IT Service status reports
Coordinate and action patching activities
Perform physical infrastructure checks on a regular basis and remediate any issues

What You Bring:

3+ years of experience monitoring complex, multilayered infrastructure tools, onpremises and cloudconnected technologies
3+ years of experience in operations management
2+ years of experience working with NOC and IT infrastructure
Wide knowledge of multiple technical disciplines including distributed systems, database, messaging, network route/switch, Linux, Windows, scripting languages like Python and PowerShell and a wide variety of monitoring and management tools
Experience managing IT service management tools including performance monitoring and ITSM solutions
A full understanding of the client escalation process (how, when, what to expect, and techniques)
Strong leadership skills with the ability to set priorities and give direction
Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
Experience provisioning new client services and working through customer onboarding tasks
Proven ability to troubleshoot and resolve technical and procedural issues
Excellent verbal and written communication and conflict resolutions skills
Availability to work varying shifts (mornings, evenings or overnights with weekend coverage) to accommodate business needs
Able to guide, coach and advise at all levels
Bonus if experienced in travel industry