IT Infrastructure Services Analyst - Toronto, Canada - Davies Ward Phillips & Vineberg LLP

Davies Ward Phillips & Vineberg LLP

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Davies

Davies is a top-tier Canadian law firm focused on high-stakes matters.

With offices in Montreal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad.

A position at Davies is more than just a job.

When you join the firm, you will be welcomed by a team that places as much emphasis on supporting its people as it does on serving its prestigious clients.

As such, we have created a collaborative environment where team members of all backgrounds feel appreciated and are encouraged to share their ideas while working alongside some of the brightest legal and business professionals who are eager to share their knowledge and experience.

About the Position

We are looking for an IT (Information Technology) Infrastructure Services Analyst - Networks to join the IT department.

This position includes remote work with an in-office presence in Toronto, as required, and travel to other offices, when necessary.

The role requires accountability for maintaining the firm's network infrastructure, knowledge of the latest market trends as well as an understanding of firm policies and procedures to complete complex, specialized assignments in creative and effective ways.

Additionally, the individual will have an appreciation for the general and technical aspects of the role as well as the judgment, initiative and technical knowledge to provide exceptional customer service.

Primary Responsibilities

Monitor the network on a daily basis, including traffic and performance
Ensure integrity of data storage and backup and recovery systems
Work with the Security team to protect the network from hackers, malware and other threats
When possible, anticipate and resolve problems before they impact users
Create and maintain network documentation
Conduct tasks to back up and restore network, when required
Upgrade and maintain system, correcting errors after implementation
Assist with asset inventory management
Provide technical support during implementations and upgrades to production systems
Communicate ticket resolution to appropriate contact and maintain ticket documentation
Develop general understanding of IT processes and policies, as defined by IT Service Management, to effectively answer incoming customer inquiries
Continuously augment key functional and technical skills, improve business acumen and stay informed of industry best practices
Collaborate with other IT teams to ensure compliance with crossteam accountabilities, deliver seamless service, share best practices and resolve customer inquiries, communicating resolutions and escalating issues, as necessary
Improve operations, identifying possible process and system enhancements as well as new technologies
Follow practices for monitoring network/system security, performance metrics and service levels to meet the firm's needs
Create and maintain systems documentation and disaster recovery procedures
Engage with vendors to provide Level 4 specialist knowledge, where required
Look for opportunities to leverage technology to achieve business unit objectives
Maintain regular communication with IT staff to discuss issues, policies and practices
Build and maintain positive and strong rapport with colleagues, leaders, and customers
Adhere to departmental standards and ensure appropriate use of information systems
Perform reporting and administrative functions, as required
Provide oncall, roundtheclock support in the event of a system outage
Other duties as assigned

This role may require the need to work outside regular business hours, including extended shifts, occasional evening and/or weekend hours as well as assisting on-call Service Desk colleagues with time-sensitive issues.

Qualifications:

Bachelor's degree in Computer Science, Engineering or related discipline with an IT focus
Certification(s) in current Cisco infrastructure technologies
Minimum of five (5) years of experience in operation of IT infrastructure and services (cloud and onprem)
Demonstrated experience in infrastructure planning and operations for multiplatform environments
Strong technical knowledge of current network hardware, protocols, virtualization, security, and standards including Cisco
Experience as part of a highperforming team with measurable objectives
Proficiency with, or knowledge of, programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performancemonitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
Background in network administration/management
Strong project and time management skills
Experience in a midtolarge sized organization, preferably with a law firm
Technical knowledge of:
Cisco FTD and ISE NAC solution management
DHCP/DNS configuration and administration
LAN/WAN/SD-WAN/VLAN data communications