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    Information Technology - Montréal, QC, Canada - First National Financial LP

    First National Financial LP
    First National Financial LP Montréal, QC, Canada

    2 weeks ago

    Default job background
    Description

    The Role:

    Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

    Full-Time/Part- Time:

    Full-time


    Office Location:
    Downtown Montreal
    Providing in person and over the phone support to on site and remote employees
    Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
    Supporting Windows 10 and 11 , Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
    Timely account creation, and set up of new hires
    Creating and updating technical documentation
    Data backup administration (Intel and AS400 servers)
    Image and deploy desktop and virtual PC's software
    Administer and maintain Print server and Print tracking software
    Work with the network administration team, development teams and to help implement new technology
    Provide hardware support for HP printers Kodak scanners
    Call Center support
    Adhere to policies/procedures to ensure AML requirements are met, when applicable
    Adapt knowledge of Microsoft domain tools and software
    College Diploma in related field or 3+ years desktop/laptop support experience
    In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment

    We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.

    It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community.

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

    First National supports requests for accommodation from applicants with disabilities;
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