Front Office Supervisor - Jasper, Canada - Fairmont Jasper Park Lodge

Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

Front Office Supervisor

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide day to day operational and managerial support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
• Consistently offer professional, friendly and engaging service
• Assist in the on boarding of new colleagues and provide initial and continuous training
• Train, inspire, develop, and recognize Front Office division colleagues including Front Office, Royal Service and Tours.
• Ensure accurate billing is completed upon guest departure
• Assist guests regarding hotel facilities in an informative and helpful way
• Active member of assigned committee
• Complete blocking when required
• Ensure training manuals and SOP's are updated are a regular basis
• Responsible for the tracking and ordering of Front Office supplies
• Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
• Work closely with Front Office, Reservations, Guest Services, Housekeeping, Engineering and other departmental managers to develop ways to improve current practices to ensure excellent delivery of guest service
• Driving GOP through meeting or exceeding the upgrade and walk in goals
• Balance operational, administrative and Colleague needs
• Other duties as assigned

Your experience and skills include:

• Strong guest service orientation and training skills background required
• Minimum of 1 year previous proven guest services experience
• Degree or Diploma in Hospitality Management is an asset
• Knowledge of Property Management System an asset
• Experience with a Hotel loyalty program an asset
• Must have the ability to handle a multitude of tasks and guest requests
• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Fluency in English
• Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Your team and working environment:

• Sitting: 5-8 hrs/day
• Walking: 1-5 hrs/day
• Standing: 1-5 hrs/day
• Bending/Reaching: 0-3 hrs/day
• Pushing/Pulling: 0-3 hrs/day
• Physical effort: low, required to lift up to 30lbs
• Environmental stress: busy atmosphere
• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | )

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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