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    Field Solutions Engineer - Vancouver, BC, Canada - CloudFlare

    CloudFlare
    CloudFlare Vancouver, BC, Canada

    1 week ago

    Default job background
    Description
    You are the technical lynchpin through the entire sales cycle - pre and post sales.

    Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer.

    As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

    As a Solutions Engineer, you are the technical customer advocate within Cloudflare.

    To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.

    Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs.

    Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery.

    We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
    Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms.

    You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare.

    On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

    As critical members of Cloudflare's Enterprise Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.

    In business generation and expansion, you'll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).

    For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.

    Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
    ~ 3 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
    ~ Technical curiosity and passion:
    Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

    You've built web applications before, or contributed to existing web applications in a meaningful way.
    You're not afraid of command-line interfaces, RESTful APIs, or analyzing request and response in a browser's web inspector.
    Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
    An undergraduate degree in Computer Science, Engineering or a related field. Graduate-level degrees in Computer Science, Engineering or related fields.

    You can translate technical concepts and jargon for a wide variety of audiences:
    from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations.

    You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.

    You have a knack for understanding problems and finding creative ways to solve them. You understand how to manage a project, work to deadlines, and prioritize between competing demands.
    #
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