Live Support Technician, Bell Expressvu - Toronto, Canada - Bell Canada

Bell Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell's leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT.

We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Name and description of the hiring department:

Job Duties / Accountabilities:

Maintain integrity of all onair services
Required 24/7 maintenance support of the incoming and outgoing signals on multiplatform N-Screen (mobile streaming) equipment, networks, satellite and fibre
Shift work and on call support will be required
Install and commission new systems and equipment
Provide preventative maintenance and upgrades to all aspects of the broadcast facility
Provide technical support to all Operation teams
Support Pay Per View servers and automation
Set up satellite feeds for live events
Maintain daily logs of equipment maintenance
Support team in mission critical Unix (Linux) based infrastructure in a TV broadcast environment, Disaster Recovery, test, lab and development environments across networks
Support of implementation of VMWare and associated SAN storage systems
Support System Administration tasks, software and hardware deployments, system configuration, backups, system monitoring, performance tuning and troubleshooting
Involved in Installation and testing of Operating System patches and updates
Determine failing component and take corrective measures to minimize impacts to production environments
Support Bell TV, VOD and IPTV systems
Provide input on operational procedures, develop and maintain technical documentation
Knowledge sharing and training between other L2 technicians on system components as required
Minimize loss of services by quickly identifying and implementing corrective measures
Other duties as assigned by the manager of Service Support

Essential Qualifications / Competencies:

Connaissance de l'équipement de radiodiffusion, de la compression numérique de l'image MPEG2/MPEG4, ainsi que des signaux audio analogiques/PCM/Dolby, vidéo NTSC/INS/HD et de données en bande de base
Connaissances poussées des technologies de diffusion en continu (réseaux de livraison de contenu et serveurs de diffusion Origin)
Diplôme collégial ou universitaire en informatique, en technique de génie électrique ou l'équivalent
Excellentes aptitudes pour l'analyse, la résolution de problèmes et la prise de décisions
Grand souci du détail et de l'exactitude
Attitude axée sur le service
Autodidacte motivé, essentiel
Capacité de rédiger des documents techniques
Capacité de travailler dans un modèle organisationnel matriciel ou de services partagés
Capacité de travailler efficacement dans un milieu de travail intensif propice aux changements fréquents
Capacité d'offrir du soutien opérationnel et une résolution rapide des problèmes en ce qui a trait aux systèmes de gestion de contenu de l'entreprise

Preferred Qualifications / Competencies:

Demonstrated experience of UNIX/LINUS System Administration in a production environment
Knowledge of Internet (DNS, routing, networking, load balancers, firewalls, TCP-IP, UDP, multicast) network troubleshooting and provisioning
Experience with multitier large scale storage environments (SAN, NAS, Base tape)
Demonstrated working knowledge of SAN storage systems
Demonstrated experience and knowledge of virtualization technologies (VMWare 5.x, Hyper-V, UCS)
Knowledge of servers, automation systems, video routers and baseband equipment
Knowledge of satellite uplink facility
Knowledge of satellite signal acquisition
Knowledge of ASI, IP, Fibre and Cable signal flows and standards

Working Conditions:

Shift work, 24/7 operation
Afterhours on call as required
Overnight maintenance as required
Permanent Fulltime position

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto

Flexible work profile:
Mobile

Application Deadline: 04/04/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.