Instructor and Program Services Administrator - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:07/21/2023

Req ID: 32911

Faculty/Division:
School of Continuing Studies

Department:
Sch of Continuing Studies

Campus:
St. George (Downtown Toronto)

Description:

About us:

Complementing our academic offerings are our English Language Program and an expedient and professional Comparative Education Service for learners seeking to have international credentials assessed in Canada.

Your opportunity:

The Instructor and Program Services team at U of T School of Continuing Studies (SCS) is responsible for providing a high level and volume of administrative support to ensure the seamless operations of the school's non-credit, open enrollment courses and certificate programs.

With a focus on quality, efficiency and best-in-class service, we ensure successful delivery of over 850 courses and 125 certificate programs in a highly collaborative, fast-paced team environment.

Our team is committed to providing the highest level of support to our academic programs, industry-leading instructors, learners and partners.

Under the general supervision of the Manager, Instructor and Program Services, you will be responsible for the administration of an extensive portfolio of courses and programs.

You will also be the primary administrative contact for a large group of instructors, providing orientation, contract administration, and support services for the full teaching lifecycle.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Your responsibilities will include:

Scheduling courses and sections
Verifying the accuracy of course enrollment/course description information
Coordinating the preparation and distribution of program and/or course material
Maintaining course information on student information systems
Determining logístical details and activities for events and/or programming
Preparing draft employment letters using templates
Preparing contracts using templates
Providing orientation to others on work procedures and practices

Essential Qualifications:

Bachelor's Degree preferably in Business Administration or acceptable combination of equivalent experience.
Minimum two years experience administering largescale programs in a cost recovery setting. Preferably in an adult education setting.
Experience performing high volume course scheduling for multiple course delivery methods.
Experience in a fastpaced client services environment providing exceptional program support to a large, diverse client group.
Experience responding to learner and instructor issues with sensitivity and exercising sound judgement to escalate as needed.
Experience coordinating events, conferences and seminars and troubleshooting standard AV equipment.
Experience with drafting contracts and working with numerical calculations.
Proficient in the MS Office suite (particularly in Word, Excel, Powerpoint and Outlook).
Able to problemsolve and respond to unanticipated or unusual events quickly and professionally, exercising initiative, tact, and diplomacy.
Skilled in handling multiple tasks simultaneously while maintaining meticulous attention to detail.
Committed to providing best in class client services, demonstrating sensitivity to the needs of learners, instructors and staff from diverse backgrounds.
An excellent communicator and able to demonstrate exceptional interpersonal and communications skills (verbal and written).
Able to work effectively in a fastpaced business environment, under pressure of frequent deadlines, interruptions and changing priorities.
Skilled in reviewing and editing course materials for spelling, grammar and formatting in a variety of document formats.
Able to embrace change while continuing to organize and maintain a high volume of quality work.
Able to work with mínimal direction and demonstrate initiative. Ability and willingness to a work some evenings and weekends as required.

Assets (Nonessential):

Experience supporting continuing education, non credit or professional development adult learners.

To be successful in this role you will be:

Accountable
Adaptable
Meticulous
Multitasker
Organized
Possess a positive attitude
Proactive
Team player

Closing Date: 07/31/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Administrative / Managerial

**Lived Experience Statement