Experienced Customer Account Representative - Barrie, Canada - The Look Company

The Look Company
The Look Company
Verified Company
Barrie, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Company Overview:

The Look Company North America specializes in delivering extraordinary visual engagement solutions for Sport customers. We are looking to hire an experienced Customer Account Representative on a permanent full-time basis.


Regular Business Hours:

  • Mon-Fri (8:30am-5pm)
*hours may vary depending on project or event


Responsibilities:


  • Liaise with Sales Reps to identify and define client project requirements, scope and objectives and coordinate client requirements to fulfilment
  • Support sales and project delivery in Sport markets (NHL, CFL, etc.)
  • Make certain that clients' needs are met either directly or in support of the sales team
  • Support the Sales Representatives to quote standard items and provide information that clients require
  • Use of ERP (Seradex) for detailed entering of sales orders and work orders
  • Provide delivery dates and details for Production Manager and Project Managers
  • Responsible for artwork approvals with clients
  • Support with services that will be external to the Look Company, such as freight, custom fabrication, project management driven larger rollout programs as required

Requirements:


  • 3 plus years of experience in client service in a related field
  • Event industry experience an asset
  • Able to handle pressure and changing priorities
  • Strong working knowledge of Microsoft Office and ERP systems
  • Be able to liaise with various internal and external company departments to facilitate design, production, installation, order entry, purchasing and accounting requirements
  • Knowledge of artwork specifications terminology
  • Excellent clientfacing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
We believe a diverse workforce makes a difference. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted


Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Barrie, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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