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Full Time Team Lead - Saint John, NB, Canada - Irving Oil Ltd.
Description
Quality Management Lead (Hybrid) page is loaded Quality Management Lead (Hybrid)Apply locations Saint John time type Full time posted on Posted 2 Days Ago job requisition id R123717 The Quality Management Lead will develop the Quality Management function for the Technology department that is used to maintain a desired/defined level of quality.
This includes establishing the quality standards, and procedures for the department and involves continuous improvement of the processes, products, or services.
Quality Management includes activities related to:
Quality Planning, Quality Assurance, Quality Control and Quality Improvement to ensure customer requirements are met and satisfaction achieved.
Quality management and quality assurance are essential for the Technology department to help to ensure the reliability, security, functionality, and performance of Technology products or services.
Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a caféHybrid Work Model – Allows for a blend of in-office and work-from-home days
Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Lead the development, establishment, and enforcement of quality management (QM) for Technology services. This includes Quality planning, Quality control, Quality assurance and Quality improvement.
Develop guidelines/procedures, standard templates, and training materials required for QM implementation, quality data collection and quality analysis within key Technology service areas.
Identify and enlist Technology quality advocates who will become part of the quality forum, a cross-function working group that oversees and supports the quality management implementation.
Understand the company strategy, the Technology strategy and guide thinking and decisions around these strategies.Direct and assist each service area with the adaptation and implementation of program requirements to ensure each service area's unique demands are met.
Develop the network and mature relationships, to focus on broad cross functional quality issues that are high priority and critical in nature to resolve and improve Technology quality and ensure quality issues are resolved.
Direct and facilitate the Quality Management (QM) forum, a cross-functional team that balances technical expertise, project management skills, and business perspective who will: act as a quality management office for QM initiatives, the escalation point for issues that cannot be resolved at the working level for quality planning, assurance, control, improvement, or communication.
Monitor key quality metrics (as defined for the service areas and the overall program) to ensure that the program is successfully meeting goals.
Conduct internal quality reviews and assessments to ensure quality measures comply with regulatory standards, industry standards, and accepted best practices and following these reviews make adjustment to the program and plan to improve as required.
Direct and support with decisions regarding quality management and communicate quality management changes and/or successes. Work with service area owners (Technology leaders) and influence effectively to achieve quality improvement.Ability to communicate ideas in both technical and user-friendly language.
College diploma or university degree in computer science, or business administration and/or 5+ years equivalent work experience.
~ Certification in Quality Management preferred such as Six sigma.
~10+ years direct experience in overseeing the design, development, and implementation of quality management, with 3+ years direct experience as a Quality Manager/leader.
~ At least 3 years direct experience managing all aspects of a Quality Management team, Planning, Control, Assurance, and Improvement.
~ Strong knowledge of Quality management system, assurance metrics, best practices, and methodologies.
~ Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
~ Proven data analysis, data verification, and problem-solving abilities.
~ Experience with statistical reporting and analysis.
~ Excellent Computer skills and technically fluent in Microsoft applications such as Excel, PowerPoint, etc.
~ Good project management skills and/or substantial exposure to project-based work structures.
#Diversity is key to our success and inclusion is everyone's responsibility.
In a world increasingly engaged intaking actionon global issues of climate change, social justice and good corporategovernance, our organization has an important role to play.
We are committed to being part of the solution, in providingthe safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for ourpeople, our customers and our communities, today and tomorrow.
Pleasetake a lookat our Sustainability Report to learnmore about our commitment to our communities, and our planet.Job Requirements - Work Experience
Bachelors Join our Talent Community
We are always looking for amazing candidates to join our talent community.
As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve.
For nearly 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.
We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.
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