superintendent of services - Humboldt, Canada - PIONEER HOTEL + MOTEL

Description

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Spreadsheet
• Internet

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player

Screening questions

• Are you willing to relocate for this position?
• What is the highest level of study you have completed?

Experience

• 2 years to less than 3 years
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week