Front Desk Manager - Ottawa, Canada - Travelodge Ottawa East

Travelodge Ottawa East

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Travelodge Ottawa East is seeking a dynamic and professional individual to oversee all aspects of hotel operations including: guest relations, front desk, sales, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders.

Duties and Responsibilities:

Leadership, training and management of all departments with particular responsibility for the Front Desk Operations;
Implement and maintain all company policies and procedures;
Ensure 100% guest satisfaction;
Ensure Revenue Management goals are met or exceeded;
Develop, prepare, execute and achieve financial goals;
Train, support and coach staff to create a productive, efficient team;
Oversee daytoday operations;
Representative of the management team to hotel guests, employees and members of the community;
Ensure that proper maintenance of the hotel's physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control;
Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations;
Ensure that all appropriate systems and controls are in place to produce accurate reports;
Purchasing, inventory and other controls.

Minimum Qualifications and Skills:

Ability to deal with all levels of management, staff and owners in a professional manner;
Experience in the supervision of personnel: recruitment, training and motivation;
Ability to communicate in both English and French;
Proficient / familiarity with computerized systems;
Ability to work within deadlines;
Proven ability to manage multitasked assignments.