Customer Service Representative - Mississauga, Canada - Reynolds and Reynolds
Description
About Us:
Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships.
We offer a variety of opportunities:
Energizing projects, high-powered teaming, constant learning, and professional growth.
We are looking for a Customer Service Representative.
In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Training:
Classroom-style, on-the-job with a mentor, and online courses
Primary Responsibilities:
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Qualifications:
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional companypaid training, if offered
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Education:
- College diploma or University degree preferred
Prior Experience:
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
Benefits:
Our associates receive medical, dental, vision, and life insurance.
We offer a comprehensive pension plan with 50% company match up to 3%, and a work/life balance with paid time off.
We also encourage our associates to take advantage of our great training programs and professional development opportunities.Schedule:
- Monday to Friday
Work Location:
In person
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