Training Specialist - Toronto, Canada - Employee by Design

Employee by Design

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Duties & Responsibilities:

Develop and implement training programs for our employees and clients.
Analyze training needs and create training plans to address those needs.
Create and maintain training materials, including guides, videos, and presentations.
Conduct training sessions, both virtually / online and inoffice, for employees and clients.
Monitor and evaluate the effectiveness of training programs.
Collaborate with different teams to identify training needs and ensure consistency across departments.
Work with Subject Matter Experts on new products and integrations to train internal teams and build content
Keep uptodate with industry trends and changes to ensure training materials remain relevant and effective.

External Training

Clients & Customers
Facilitate the introduction of PointofSale software to firsttime clients by coordinating with Project Management to create training schedules and agendas
Create training calendar invites, Zoom dialin & attendance tracking information for client and internal training sessions
Understand user requirements, technical specifications, and product features in order to translate them training points for the client
Facilitate training via remote learning tools (Zoom Webinar or other remote session tools)
Send the appropriate training documentations to each client after training sessions
Create and maintain training materials in SharePoint & Confluence knowledge base
Assist in the creation of assets (written guides, job aids, and quickvideo walkthroughs)
Maintain session tracking spreadsheets for analytics & training ticketing system

Internal Training

Employees & newHire Onboarding
Prepare training plans for new hires entering the organization
Assist with training new hires on POS Software and other products
Create and administer training evaluations to ensure successful knowledge transfer / retention
Maintain accurate documentation of internal training plans
Content planning and creation for internal learning management system

Skills & Qualifications:

Minimum 3 years of experience in learning and development.
Degree or certification in Adult Learning, Instructional design or a related field (Certified Training Practitioner (CTP) is an asset
Knowledge of instructional design principles and adult learning theory.
Excellent communication skills both verbal and written correspondence
Previous client/customer facing training experience through various channels (i.e. Zoom, video sessions, inperson sessions, class settings, or other applicable customerfacing environments)
Strong problemsolving skills and the ability to work independently.
Excellent interpersonal skills and the ability to build rapport quickly, with all levels of internal and external stakeholders
Strong organizational skills and the ability to prioritize tasks for yourself and others
Not afraid to ask questions and make recommendations
Experience with learning management systems (LMS) and other training technologies is an asset.
Previous experience working in a restaurant or retail environment with POS systems (software / hardware) is an asset
Bilingual English / French is an asset.