Training Coordinator - Toronto, Canada - Pineapple Financial Inc.

Pineapple Financial Inc.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Main Responsibilities:
Coordinates and oversees company-wide training programs. Providing support to the mortgage agents as required. Implement training programs and provide ongoing support and guidance to other trainers in the organization.

Primary Tasks:

Defines and documents costeffective training and development plans; manages changes to plans, as needed, due to priority and need changes
Coordinates, supports, and develops site trainers in their roles of providing jobspecific technical training
Coordinate with guest speakers to educate audience with industry relevant content
Schedules and conducts new employee training as needed
Customer service and assist training team with inquiries and agent support
Update and manage training calendar
Update and maintain online educational database
Recreating and rebranding training videos and materials.
Build and maintain relationships with mortgage agents and industry partners
Reviewing and revising training materials as needed, including manuals, videos, or other visual aids
Maintain project boards for training programs
Maintain knowledge of company systems and tools as enhancements are made
Cultural obligation to attend and encourage others to support company events
Perform other related duties as assigned by management

Required Qualifications and Skills:

Minimum of 2 years customer service experience
Excellent written and oral communication skills
Thrives in a fastpaced environment with constant change and a rapidly growing team
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Strong organization and multitasking skills
Excellent presentation skills

About Pineapple Financial:

Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 600 mortgage agents and brokers.

As a forward-thinking organization with a strong vision for what's to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.

We are dedicated to our borrowers as well as our agents and partners, always acting with integrity, honesty, and communicating clearly.

We are human, empathetic, and empowering.