Implementation Manager - Toronto, Canada - Scoop Robotix

Scoop Robotix

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Qualifications & Skills:

A Bachelor's degree or equivalent in computer science, or engineering.
Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
25 years experience in direct handson B2B software solution configuration.
A proven track record with clear examples of successfully managing and implementing B2B softwarebased technical solutions.
Great at organizing and creating clean, concise lists of ideas and project requirements
Recent and extensive handson experience with modern CRM and project management tools.
Excellent interpersonal skills and ability to conduct online meetings and interviews.
Excellent analytical problemsolving skills and ability to improvise solutions to customer problems on the fly.

- _Must be residing in Canada_

Bonus: familiarity with the solar and renewable energy industry or similar industrial fieldoriented sector.
Bonus: Basic to intermediate coding skills with scripting languages such as Javascript or similar.

Responsibilities:

Upon training, lead customer account onboarding, training and solution configuration
Demonstrate and orient customers with best practices in mobile work process automation using industryspecific master accounts.
Gather, document, and verify customer requirements using detailed meeting notes and actions.
Continuously identify opportunities to improve customer accounts with existing and new capabilities. Proactively set up meetings to present ideas and solutions.
Stay on top of each assigned customer account, and expand the radius of internal contacts and connections.
Drive the development and continuous improvement of standard processes, best practices, and checklistdriven templates for improving the customer success process.

Benefits:

Dental care
Extended health care
Vision care
Work from home

Schedule:

8 hour shift
Monday to Friday

Experience:

Technical Implementation: 3 years (preferred)
- presentation and training: 2 years (preferred)
Implementation Managerial: 3 years (preferred)