Travel Sales - Toronto, Canada - Serefin

Serefin

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who are we?

Serefin Experiences is a young and energetic company delivering exceptional client service.

In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people.

Our environment is reflective of our commitment to fostering our corporate values of

Collaboration - We work as one team to delight our customers and build strong relationships, that last.

Integrity - We conduct ourselves with the highest level of honesty and transparency and place a premium on clarity and focus.

Leadership - We are empowered to take the initiative - to proactively deliver on our partners unique needs and help drive our company's growth.

Ownership - We are personally accountable for our actions and, as professionals, are proud to deliver on our commitments.

Creativity - We provide innovative, flexible solutions that lead us, and our partners, into the future.

Community - We value each other and work together to have a positive impact on the world around us.

Fun - We create a culture that attracts great talent, welcomes diversity, and brings enjoyment into the workplace.

What is the opportunity?

What will you do?

Handle incoming omnichannel travel booking and post booking inquiries through meaningful exchanges to understand their needs and accurately addressing their requirements.

Effectively document and annotate client interactions, process and/or modify transactions and assist with travel related questions.
Securely handle client data according to privacy guidelines and government and company policies and recommend solutions that align with confidentiality and privacy standards
Collaborate with, and learn from, our experienced team of managers, supervisors and customer service representatives to deliver an exceptional service experience and enhance your program knowledge
Cross sell products and maximising our sales during calls where applicable
Be responsible for personal quality assurance scores, meeting KPI requirements and own schedule adherence
Participate in special projects related to client requests
Other duties as may be assigned

What will you need to succeed?

Tico accreditation is essential.
Experience in travel industry focused on sales (Minimum 2 years)
Proficient Amadeus GDS skills (Native requirement)
Strong sales and service skills with a proven track record of achieving high sales conversions.
Excellent interpersonal and communication skills, both written and verbal
Ability to understand our brand's offerings, opportunities, and consumer audience.
Ability to develop and follow standard operating procedures and adapt practices as required.
Experience working in a stringent environment with set SLA expectations.
Knowledge in travel technology B2B and B2C platforms as well as loyalty solution platforms
Proficiently bilingual, spoken and written - English/French
Must successfully complete initial training before handling customer interactions; you will also be required to attend ongoing training and educational sessions to develop and refine skills and performance

Excellent inter-personal, communication and effective listening skills with the ability to foster strong relationships across a wide range of personalities in a diverse setting.

Detail-oriented and focused
Previous experience with Five9, Verint software an asset

What is your day going to look like?

Handle travel inquiries efficiently and customer follow-up
Familiar with marketplace promotions, campaigns both internally and externally
Up to date with supplier information, attend supplier training as required.
Secure travel arrangements and bookings for transportation, hotel accommodations, car rentals, tours, and excursions, upsell and cross sell.

Sell a full range of preferred supplier products in order to meet and exceed targets always using preferred supplier directives.

Invoice and document client files accurately within mid -office systems.
Assists in first line resolution of client escalations.
Comply with all PCI/GDPR/TICO/OPC regulations.
Maintain schedule adherence including start time, breaks and mealtime.
Ensure personal adherence to own internal call quality standards/QA scores and KPI requirements
Participate in short refresher coaching sessions during your shift when possible and which may include role playing and question and answer sessions
Engage with manager/supervisors and colleagues throughout the day with any questions or concerns ensuring high quality customer interactions every time
As time permits, work on other duties assigned such as making follow-up calls or working on a special project
When possible, participate in team building games and activities.