Program Manager - Toronto, Canada - Wipro Limited
Description
Overview:
Role Purpose
- The role incumbent is responsible for the successful execution ofa low to medium complexity program & its profitability.
Do
**_
Financial:
_**- _ Is responsible for Gross margin achievement for theProgram_
- _ Is responsible for bonus received or penalty paid from/to thecustomers _
- _Adheres to project cash flow schedule _
- _Responsible for reducing value at risk (VaR) ($, days)_
_ Offering/competency:
_
- _ Is responsible for increasing project effort charged to domainexperts_
- _ Formulates an appropriately structured Governance framework forthe account in which he/she is the sole Program manager. Else works asper the governance framework defined by the Program Director_
- _ Creates a clearly defined and documented escalation mechanism inplace _
- _Ensures governance ties in with Scope/Change Management_
_ Delivery/Customer satisfaction_
- _ Leads and owns the Program Delivery(schedule/risk/issues/changes/dependencies)_
- _ Helps establish the required execution and project methodologiessynergizing customer and Wipro methodologies_
- _ for meeting Program Quality-Cost
- Delivery schedule_
- onsite mix, utilization, bulge) _
- _Handles customer escalations _
- _Responsible for meeting release compliances"_
_ People_
- _ Leads planning workshops and program steering committee meetings_
- _ Develops and mentors project managers and PMO for exceptionalperformance from team members to improve performance_
- _ Manages & Controls employee attrition rate_
- _ Ensures that eligible employee are released for rotation"_
- _ "Managing Customer Relationship and Scope Management _
- _Ensures that requirements document is comprehensive with clearlyoutlined scope boundary, non-functional requirements are capturedquantitatively._
- _ Develops a common understanding and sign-off on requirements bythe business users._
- _ Uses the right kind of requirement management tools to ensurecorrect understanding and scope idenfications_
- _ Provides wire-frames depicting user interface to give good viewof the navigation"_
- _ "Brand Building Initiatives _
- _Participates in initiatives which help in building Wipro Brandand developing progressive delivery. _
- "_
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