Field Support Specialist - Canada - Techo-bloc Group

Techo-bloc Group Canada

1 week ago

Description

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done.

We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America.

We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition :
At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards:
Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture:
Ditch the silos and join us in driving innovation and excellence together.

We support and care about each other's success Experience a vibrant culture with 5-star ratings from most of our employees.

Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:
~ RRSP with employer contribution
~24/7 telemedicine & Employee Assistance Program (EAP)
~ Inhouse leadership development and coaching
~ Training & Development Programs
~ Considerable referral bonuses
~ Discounts on Techo-Bloc's products
~ Techo-Bloc branded swag
~ Free parking
~ Employee Recognition Events
~ English and French courses available as needed

Job Description
Techo-Bloc's IT team is growing and we are looking for anApplication Support Specialist with a dynamic and go getter personality to act as the main resource for all functional, application and user support related issues for our ERP Microsoft Dynamics AX 2012 system (migrating to D365 in The successful candidate will be collaborating and working alongside a team of 10 + team members located in Canada and US.

Main responsibilities:
Client support (approx. 50% of your time)
Provide direct and continuous support and assistance to Dynamics AX end users to ensure reliable and efficient business operations;
Act as the primary contact for all functional and application AX support;

Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed.

Functional / Technical support (approx. 50% of your time)
Maintain AX documentation, standards and translate the business knowledge to functional requirements in a timely manner;
Perform Security Administration and set up for Dynamics AX;
Perform general technical troubleshooting/debugging and provide consultation to Finance/Accounting teams;
Understand business requirements and documents any workaround solutions for functions and processes creating issues;
Collaborate and works closely with the Development team to facilitate communication and understanding of business processes and system functionality;

Work closely with the entire IT Team on developing permanent or temporary solutions to resolve and prevent recurring issues.

Qualifications

Bachelor's or College degree in Information Technology, Computer Science, Information Systems or a related field or equivalent certifications and work experience.

three (2)to five (3) years of ERP experience in a support/administrative role with involvement in some technical database or development tasks preferred (Dynamics AX and/or D365 F&O, a plus)

One(1) to three(3) years of CRM experience in a support/administrative role with involvement in some technical database or development tasks preferred (Dynamics 365 Sales, a plus).

Ability to communicate well both orally and in written English/French.
strong problem-solving skills and ability to prioritize.
Ability to handle sudden changes in project/priority and multiple tasks simultaneously and under pressure in a positive manner.
Proficiency at learning business processes.
Well-rounded exposure and understanding to multiple ERP modules.
Experience with manufacturing company processes, a plus.
Understanding of Intercompany transactions, a plus.
Experience with Microsoft Power Platform, a plus.
Additional Information
We thank all applicants for their interest; however, only successful applicants will be contacted.
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