- Provide ongoing evaluation of staff work performance for the Housekeeping and Laundry departments.
- Implement and maintain procedures that ensure smooth operation and meet the hotel's standards.
- Thoroughly inspect rooms cleaned each day.
- Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.
- Hire, train, and supervise all Housekeeping and Laundry staff and provide ongoing training for all new and existing staff as determined in the evaluation process.
- Ensure work areas, equipment, and laundry facilities are kept functional and orderly at all times.
- Conduct department staff meetings.
- Respond to guest concerns quickly and professionally.
- Coordinate schedules of the departments' staff and delegate tasks, as necessary.
- Keep work areas stocked, organized, and clean at all times as defined by the posted task list and the cleaning schedule.
- Performs efficiently under pressure and within time restraints.
- Works cooperatively with others.
- Demonstrates strong leadership qualities.
- Applies safe work practices.
- Shift and weekend work is required.
- The job requires periods of standing for a long time.
- Some physical labour and heavy lifting is required.
- Excellent organizational skills
- Exceptional customer service
- Strong communication and supervisory skills
- Extensive knowledge of provincial labour standards and regulations
- Experience in the Following Areas: Recruitment, Training, Evaluation; Short and Long-Term Planning; Guest Relations; Team Development; Policy and Procedure; Implementation; Delegation and Staff Coordination
- Complete knowledge of the WHMIS program
- Previous experience as an assistant Housekeeping Manager or Housekeeping Supervisor is an asset.
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Housekeeping Manager - Pincher Creek, Canada - Heritage Inn Hotel
Description
The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring
What You Will Do:
We Are Looking For Someone Who:
Please Be Aware:
Skill Requirements:
Knowledge and Training:
Industry Experience:
