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Vaughan

    Installation Specialist - Vaughan, Canada - Westlake Careers

    Westlake Careers
    Westlake Careers Vaughan, Canada

    1 week ago

    Default job background
    Full time
    Description

    SUMMARY


    The Installation Specialist will serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions received from external contacts and internal departments.

    This position will also be responsible for the development and implementation of both classroom and field installation training programs for our premium products.

    The region includes Quebec and Eastern Canada.


    DUTIES AND RESPONSIBILITIES
    May include, but are not limited to, the following:

    Prepare and execute installation instructions, guides, videos and other tools for use in the field.
    Train customers and sales personnel on proper installation techniques.
    Develop product training methodology for classroom and field installation training.
    Train installation crews on proper installation techniques.
    Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries.
    Manage day-to-day issues and work with sales to ensure solutions are achieved.
    Analyze and provide feedback concerning product development and pricing.
    Approximately 75% travel required.
    Perform other duties as assigned.

    EDUCATION, EXPERIENCE AND QUALIFICATIONS

    Five (5) to Seven (7) years of experience of teaching product installation techniques in a manufacturing or construction environment
    Previous experience in selling or installing siding, trim and decking products preferred
    Possess demonstrated experience with presenting technical information to internal departments and external contacts both in written and verbal form
    Possess strong organizational and project management skills with the ability to simultaneously manage multiple project assignments
    Candidate must be able to plan, schedule and prioritize their time
    Demonstrated ability to set and achieve high level goals with minimal supervision
    Possess strong written and verbal communication skills
    Must have the ability to develop and execute written test plans, collect and analyze data, and prepare concise reports summarizing the findings of work
    Must have the ability to prepare and deliver oral and visual presentations
    Ability to effectively communicate technical concepts to employees, supervisors, sales, customers, etc.
    Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
    Bachelor's degree in construction management or related field preferred
    Must be fluent in both English and French
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