IT Support Specialist - Canada - Iwave Information Systems Inc

Iwave Information Systems Inc Canada

3 weeks ago

Description

iWave has recently rebranded as Kindsight to deliver what has never been possible in the nonprofit world: A Fundraising Intelligence platform that incorporates big data, AI, and automation to power modern fundraising. Kindsight is the combination of three companies: iWave, UC Innovation (maker of ascend CRM), and NonprofitOS. Kindsight offers the most comprehensive and innovative advancement and fundraising CRM through ascend, which is enhanced with rich data and insights offered by iWave and the revolutionary AI content creation functionality of NonprofitOS. Kindsight drives efficiency, productivity, and impact for nonprofit, education, and healthcare organizations, and empowers them to have the right conversation, with the right donor, at the right time—every time.

Position Summary:

As a member of our dynamic tech team, the IT Support Specialist is responsible for providing technical support for our staff.This position will support our team on the west coast and will be primarily working 9:00 am – 5:00 PM PST however off hours duties may be required as needed.

What You'll Do

Provide timely and professional technical support to remote employees via various communication channels including email, chat, and phone
Diagnose and troubleshoot and resolve hardware, software, and network-related issues.
Escalate complex technical problems to appropriate IT staff for resolution.
Coordinate with the People Team to prepare for new hire IT onboarding
Prepare hardware packages according to company standards and policies.
Arrange for the shipment of hardware equipment to employees.
Ensure accurate tracking and documentation of hardware inventory.
Configure and set up hardware devices such as laptops, desktops, and peripherals.
Install and update necessary software applications and drivers on hardware devices.
Administer and support a growing list of IT applications, systems and hardware, including GSuite, Amazon AWS solutions, WordPress, Rapid7, NinjaOne, ESET antivirus, Linux, NAS, PCs, printers, Zoom, switches, firewall, WIFI, etc.
Assist with company security by ensuring business data is properly secured, backed up, and security policies are enforced on systems
Manage your duties with JIRA tickets and document your processes in Confluence
Identify trends and recurring issues to improve support processes and procedures.
Other duties and projects as assigned

What We're Looking For

College or University diploma related to Information Technology
Understanding Operating systems (Windows, Linux and Mac), wireless technology, phone systems, antivirus solutions, and backups solutions/strategies
Extensive experience in all areas is not required, but a passion and self-motivation to learn new skills and technologies and the ability to adapt to a fast-paced and changing environment is mandatory
Good understanding of internet technologies, networking, DNS, mail distribution, SSL, VPN, SNMP, and DHCP
Exceptional problem solving and troubleshooting skills
Excellent communication and customer service skills
Ability to present new technology and provide training to staff
Knowledge and experience with Amazon AWS would be an asset
Experience with application administration of the Google mail systems is an asset
CompTIA A+, MCITP/MCSE, MCP certification an asset

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Should you require accommodation during the process, please contact

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