Customer Care - Mississauga, Canada - Alectra Utilities

Alectra Utilities

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity

Job Posting Number:

Position:
**Specialist, CC&B Applications

Location:

Mississauga (Derry Rd) (Hybrid: Remote/In-office)**Reports to:
Manager, Customer Systems

Business Unit:

Information Technology

Division:

Enterprise Systems

Hours per Week:

35

Rate of Pay:

Number of Openings:

1

Union:

No

Open:

April 9, 2024

Close:

April 23, 2024

_Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements._

Position Purpose:

Under the direction of the Manager Customer Systems the Specialist, CC&B Applications performs advanced Oracle Customer Care & Billing (CC&B) solution design including development, planning, coordination, analysis, troubleshooting, testing and implementation of a wide variety of Information Systems to meet business requirements as relates to Oracle CC&B and related meter-to-cash processes.

The Specialist, CC&B Applications proactively investigates, understands, and articulates business issues, processes, and industry opportunities to recommend IT solutions that can be applied.

The Specialist, CC&B Application analyzes user requirements to design and implement process and system solutions for CIS systems and technologies.

***
Key Responsibilities/Accountabilities

Analyzes existing business processes and design; recommends improvements and participates in design of new systems for solution architecture.
Leads business requirements and/or refines complex business processes using the CIS system in consultation with endusers, clients, or senior management; develops templates to document requirements and specifications.
Lead design, development and implementation of new business processes and new regulatory changes/regulations.
Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
Leads the research and recommends emerging functional processes, enhancements, and technologies.
Develops business and systems processes using case scenarios, workflow diagrams, and data models to identify strategies, risks, and options to meet stakeholder needs
Designs, develops, and oversees implementation of endtoend integrated solutions and enhancements.
Manages and creates the development and documentation of business requirements, functional specifications, business scope and design in coordination with business user and vendor
Review and analyze the effectiveness and efficiency of existing productionized systems and develop strategies for improving or further leveraging these systems
Documents new and existing business processes for implementation, in collaboration with users
Validates new and existing system design projects and outsourcing plans comply with standards and architectural plans
Manages, develops, executes, and documents test plans to check process and system performance
Leads the planning and coordination of system implementations with release managers
Designs and implements redundant systems, policies, and procedures for disaster recovery and data archiving to protect integrity of data assets
Creates process models, specifications, diagrams, and charts to direct vendors and project team
Coordinates database access and performance issues in collaboration with vendors and end users
Develops and executes change management plans and procedures
Develops, documents, and communicates operating processes for system and software management using best practices
Develops documentation of business and user needs, and system requirement specifications
Coordinates the testing and implementation of new business processes as per implementation plans
Prepares training manuals and presentations for endusers
Provides technical expertise in the planning, design and implementation of projects and key initiatives
Identifies opportunities to streamline or automate processes to continuously improve service delivery
Ensures compliance to Legislative, Regulatory and Health & Safety policies, procedures and standards
Stays current with leading trends within Oracle CC&B by participating in Oracle user groups, conferences and offered training
Supports Oracle CC&B version upgrades and new immersing technologies
Performs other duties as assigned

Education & Specialized Knowledge

College diploma or university degree in computer science, information systems, engineering, business administration or finance
Strong understanding of database structures, theories, principles, and practices for CC&B Application.
Proficiency with SQL(Structured Query Language)
Understanding of utility industry business processes and practices
Must hold an