Virtual Assistant for Inbound/Outbound Calls
2 days ago

Job description
Inbound Call HandlingAnswer customer calls professionally
Ask qualification questions using our script
Identify unqualified leads quickly
Provide pricing information when appropriate
Book appointments directly into our calendar
Outbound Follow-Up Calls
Call previous inquiries who did not book
Call past customers for repeat business
Confirm upcoming appointments
Reactivate older leads in CRM
Offer additional services when appropriate
Goal:
Improve booking rate and customer retention.
CRM & Pipeline Management
Tag leads correctly
Update call summaries
Move leads through pipeline stages
Maintain organized customer records
Track follow-up status
This helps us track performance metrics accurately.
Other Tasks
Send follow-up texts or emails
Confirm appointments
Maintain notes on customers
Assist with scheduling and reminders
Requirements
Excellent spoken English
Friendly and confident phone presence
Experience with customer service or sales calls
Experience with CRM software (GoHighLevel, HubSpot, Salesforce, etc.)
Ability to follow scripts while sounding natural
Comfortable handling 10–20 calls per day
Bonus if you have experience with:
Local service businesses
Appointment scheduling
Call-center or remote assistant work
Key Skills We're Looking For
Strong listening skills
Ability to identify unqualified leads quickly
Good objection handling
Organized and detail-oriented
Reliable and responsive
Data-driven mindset
We want someone who treats this like helping run a real business.
Schedule
Part-time to start (2–4 hours/day)
Mostly daytime Eastern Time
Potential full-time as we grow
Compensation
Hourly pay
Performance bonuses for booked appointments
Bonuses for reactivated past customers
How to Apply
Please include:
A short audio recording introducing yourself
Example of a call you handled
CRM systems you've used
Why you're a good fit for this role
Contract duration of 3 to 6 months. with 40 hours per week.
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