Student Services Assistant - Toronto, Canada - University of St. Michael's College

University of St. Michael's College

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

UNIVERSITY OF ST. MICHAEL'S COLLEGE

JOB OPPORTUNITY
This position is covered by United Steelworkers "All Employee" Bargaining Unit

Position Title:
Student Services Assistant

Job Number: 44

Office:
Office of the Registrar and Student Services

Supervisor:
Director of Student Services and Registrar

Hours: 35 Hour Work Week (Monday to Friday, 9:00 a.m. to 5:00 p.m.)

Compensation:
$34.61 per hour

Terms:
Permanent, Full-Time

Posting Date:
May 11, 2023

Closing Date:
May 26, 2023

Attention:
Human Resources

PROFILE
The University of St.

Michael's College, federated with the University of Toronto, is a Catholic institution of higher learning founded by the Congregation of St.

Basil, whose motto, "Teach me goodness, discipline and knowledge," sets the tone for campus life.

Committed to the pursuit of knowledge, meaning and truth, USMC is a dynamic center where Catholic intellectual thought thrives in a context of academic freedom and rigorous debate.

The University of St.

Michael's College boasts a large and dynamic undergraduate division, an acclaimed Faculty of Theology and one of the busiest and most important libraries on the University of Toronto campus.

DUTIES & RESPONSIBILITIES

Responds to all student inquiries, including but not limited to the SMC undergraduate financial aid program, admissions inquiries, petitions, and college registration.
Assists the Assistant Registrar, Recruitment in preparing for and executing the annual recruitment and yield campaigns. Liaises with Communications to align messaging and timing.
Maintains office statistics for review by the Director of Student Services and Registrar which informs office reporting cycles.
Assists the Registrar and Director of Student Services in matters related to USMC Governance, planning and attending meetings, creating correspondence, maintaining archives, and any other matter related to Governance as instructed.
Assesses student eligibility for the Canadian Pension Plan (CPP); verifies student status for various scholarship trust funds such as Registered Education Savings Plans and communicates with insurance companies on student eligibility. This often requires contact with students to explain the qualifications.
Provides referrals to other services; advises prospective students and parents on admissions procedures and college choice; advises students on tuition and fee refund issues as well as interpreting tuition policies
Informs, assists and interprets transfer credit policies and decisions to students and advisors.
Provides information on the Academic Calendar, Registration and Timetable to both newly adimtted and returning students.
Attends Faculty of Arts and Science professional development sessions as well as opporutinties offered by the Office of the Faculty Registrar and external opportunities. Participates in regularly scheduled Office Staff meetings
Often investigates exceptions to policies and works with the Registrars to determine or clarify an interpretation or exception of a rule. Has authority to fix obvious errors.
Supports and provides backup to the Assistant Registrars (Admissions and Financial Aid/Recruitment) as required.
Updates the various web pages: Future Students, Student Services, Registrar and Student Services
Assists with the SMC recruitment effort, organizing and attending on campus events, and further assisting with off campus recruiting events, occasionally during nonregualar office hours, under the direction of the Director of Student Services and Registrar.
Assists with communications in various social media channels including but not limited to the listserv to students, Twitter and Instagram.
Serves as liaison with other departments on eventrelated matters (food services, facilities, conferences,)
Ensures that the Registrar is kept aware of topics that require immediate attention.
Available for frequent and ongoing contact with staff at USMC, Office of the Faculty Registrar, academic units and Student Services.

Other

Assists with other office functions and administrative duties as required.

QUALIFICATIONS

One to three years working in a related, service oriented capacity in a postsecondary environment, within a high volume of traffic environment.
University of Toronto experience preferred.
Working knowledge of ROSI/ACORN, Degree Explorer, Awards Explorer and related features is a definite asset.
Demonstrated ability to work under pressure, meet deadlines, be flexible and work independently.
Ability to work well in a crosscultural environment.
Excellent oneonone and large group communication and presentation skills.
Skill establishing and maintaining effective working relationships
Demonstrated initiative.
Applies good judgment, tact and diplomacy skills on a regular basis; Ability to collaborate effectively and tactfully with students (will have some encounters with students in crisis), administrators, employees, representat