Administrator, Managed Services - Montréal, Canada - SherWeb

SherWeb

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Work from anywhere _

Here's what we do and why we do it

Here's how you will contribute to the success of the company

Here's what your day-to-day will look like in this role.

Manage tools for monitoring, updates and reports including servers, virtual machines, networks, security systems, etc.
Respond to incidents generated by the monitoring systems, provide diagnosis and participate in the resolution of the various cases.
Investigate complex problems and propose solutions or improvements to clients.
Respond to service requests from customers who have subscribed to our services.
Create and/or maintain documentation which includes build books, operating and maintenance procedures.
Provide technical assistance to team members and colleagues

Here's what you need to have and master to get the job

DEC in Computer Science or a combination of training and relevant experience.
You have a minimum of 5 years of clients support on technical issues.
Certification AZ104 (Microsoft Azure Administrator)
Experience with managed services or with tools such as ConnectWise, Kaseya, NinjaRMM or any other remote monitoring and management software.
Experience with security softwares, such as Fortigate, Fortinet, Bitdefender and other treat management solutions
You have experience in managed service delivery, monitoring and/or remote management.
You have solid skills in troubleshooting and performance analysis.
You understand the fundamentals of virtualization, an asset.
You know the concepts of network communications.

The following will be considered as assets:

Programming and/or development of scripts using PowerShell or Bash.
Remote Desktop Services (RDS), web (IIS/Apache), databases (MS SQL, MySQL/MariaDB), Active Directory and GPO.
Windows Servers and related services including AD, GPO, DHCP, DNS, Hyper-V, Microsoft System Center, Microsoft 36
Vmware Vsphere 6.7 and 7.0 and related software: vCloud Director, NSX-V and NSX-T, vRealize Log Insight, vRealize Operations
Veeam Cloud Connect, Veeam Backup & Replication
Intermediate to advanced knowledge in cybersecurity.
Knowledge of clustered and high availability environments.
Experience in recovering services in the event of an outage/attack.

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day._

A fast-paced work environment that adapts to you

A friendly and diverse work culture with inclusion and equality at heart of our actions
Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
Stateofthe art technology and tools
A resultsoriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance

Considerable growth opportunities

A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and onthejob training opportunities and tools to track your progress and help you scale up in your career
Last but not least: "Sherweblife" a rich calendar of activities that allow us to gather virtually and facetoface throughout the year._

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