Team Lead Guest Service Agent - Saskatoon, Canada - Alt Saskatoon

Alt Saskatoon

Verified Company

Saskatoon, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY

Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the front office while on duty.

WHAT WE OFFER

The employer pays a percentage of the group insurance for fulltime employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

YOUR ROLE

Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
Train, coach, and mentor employees. Creates an environment that allows employees to achieve job fulfillment
Distribute tasks, and coordinate workflow for the department to ensure ontime delivery and efficient performance on all duties
Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
Effectively maximize inventory levels during high occupancy/soldout nights
Monitor standards, details, policies, and procedures
Know all emergency procedures and general crisis situation management, including fire and emergency procedures, for handling the fire panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment
Maintain a high level of professionalism in all aspects of job performance
Consistently demonstrate a commitment to personal guest service excellence
Comply with the Germain Hotels policies, procedures, and code of ethics
Perform any and all other tasks which are assigned by management

YOUR PROFILE