Operations Service Manager - Vancouver, Canada - Delta

Delta
Delta
Verified Company
Vancouver, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

_Canada, Vancouver_

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_Airport Customer Service_

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_15-Feb-2023_

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_Ref #: 19543_

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_LinkedIn Tag:
#LI#BM4_

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_How you'll help us Keep Climbing (overview & key responsibilities)_:

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  • The Operations Service Manager (OSM) is responsible for providing leadership to frontline teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, ontime departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with WestJet to drive baggage connectivity, ITD process as well as build a strong relationship with airport authorities to handle adhoc operational requests._
  • As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for atrisk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings._
  • The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading other through change._
    _What you need to succeed (minimum qualifications)_:
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Embraces diverse people, thinking andstyles._

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Consistently makes safety and security, of self and others, thepriority._

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Demonstrates expertise in operations and strong customer serviceskills._

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Working knowledge of Delta policies and procedures_

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Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call"requirements._

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Strong written and verbal communication, including platform/presentationskills._

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Ability to coach and deliver feedback for developmentalpurposes._

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Must be approachable and have interpersonal skills that foster trust andrespect._

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Experience managing conflict and resolving problemseffectively._

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Should exhibit strong organizational skills and the ability to delegate responsibility to directreports._

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Must be able to balance multiple priorities within established timeconstraints._

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Must be performing satisfactorily in currentposition._

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For Below Wing OSM positions, ramp, and baggage experience._

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Knowledge of Deltamatic, ALIS, Loadtrack, Safetrack and another relevant airport technology_

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Demonstrates that privacy is a priority when handling personal data._

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Embraces a diverse set of people, thinking and styles._

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Consistently makes safety and security, of self and others, the priority._

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_What will give you a competitive edge (preferred qualifications)_:

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Three years of ACS experience in operations _

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College degree and current leadership experience _

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Previous leadership experience, including direct reports._
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