Jobs

    Software Engineer, Customer Experience - Canada - TTEC Digital

    TTEC Digital
    TTEC Digital Canada

    4 weeks ago

    Default job background
    Description
    Software Engineer (GenAI / NLU) - Remote in Canada Except Quebec

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.

    The TTEC Digital Intellectual Property Practice builds innovative services, applications, and connectors that enable fully integrated industry specific systems environments, unlocking our client's ability to provide an exceptional customer experience (CX).

    Design and Architect both transactional and knowledge bots for chat and voice.
    Experience in ensuring the Bots / Models are developed and trained for efficacy using automation.
    Experience with DialogFlow, NLU & NLG / LLM, ML, NodeJS, TypeScript, Python
    Experience in REST API development, NoSQL database design, and RDBMS design and optimizations.
    Expertise with Natural Language Understanding (NLU), GenAI, Google Dialog Flow, and Machine Learning
    ~ Development experience with NodeJS, Java or Python, along with SQL and NoSQL databases
    ~6+ years of development experience in a related field.
    ~ An inclusive culture and community minded organization where giving back is encouraged
    a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
    #TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

    TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

    We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
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