Associate Member Experience - The Blue Mountains, Canada - Hilton Grand Vacations

Hilton Grand Vacations

Verified Company

The Blue Mountains, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a

Associate Member Experience you would be responsible for:

Provides our Members and Guests with Authentic service
Ensures all Members and Guests are welcomed and registered and acts as an ambassador of Hilton Grand Vacations.
Provides switchboard and concierge services
Must be able to provide information regarding local areas of interest for guests
Liases and assists all other departments as needed or assigned
Administer all company policies, procedures and standards
Ensures all duties on daily task list are completed and other related duties as required
Supports all food & beverage and Member Animation programs or initiatives
Performs cash and credit card handling duties
Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
Excellent oral and written communication skills
Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers
Must have the ability to multitask, be detailoriented, and be able to problem solve in order to effectively deal with internal and external customers
Covers Night Audit shifts as required
Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
Performs other related duties as assigned

Why do Team Members Like Working for us?

Our Mission and Values
Internal growth opportunities
Being part of an industry leader in the hospitality field
Benefits include extended health & dental and vision coverage
Short term and long term disability benefits
Employee Assistance Program
Choice of ski pass or wellness allowance
Group RRSP
Team Member and Family Travel Program providing reduced hotel room rates

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma or equivalent.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Front Desk or Concierge Experience preferred.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one.

Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.