Agent - Customer Service - Customer Contact Centre - Québec, Canada - Desjardins

Desjardins

Verified Company

Québec, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-04

As a Customer Service Agent in a customer contact center for outbound calls, you help serve and maintain business relationships with members and clients.

You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices.

You may be responsible for one or more sub-specialties, such as life and health insurance, property and casualty insurance, business services, personal services, and securities.

You assist members and clients and help maintain business relationships.

You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed.

You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures.

General Information on the Position

Other working conditions- Schedule : Variable 12-16 hours per week, Monday to Thursday from 8h30 am to 7h30 pm and Friday from 8h30 am to 4h00 pm.

Two evening shifts per week required (Monday through Thursday)- Workplace : The work arrangement for the position is hybrid work (1 day per week in the office) #LI-Hybrid- Temporary work : scheduled to end on March 03, 2024- Other relevant information : Student job- Number of jobs available : 3

Qualifications:

Attestation of College Studies in a related field
A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

6777, boul. Guillaume-Couture Lévis

Trade Union

Non Syndiqué

Unposting Date

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.