Manager I, Wellbeing - Chilliwack, Canada - Concentrix
Description
The Manager I, Wellbeing role is responsible for managing and delivering an employee wellness program for people who work in Content Moderation, viewing sensitive content. This role will partner with leadership and other business units to ensure the program is successful, and directly with the client through regular meetings, reports and presentations. This is an onsite position based at our Chilliwack site in British Columbia, Canada.
Skills required :
Clinical, Counselling, Industrial or Organizational Psychologist with current license to practice in designated location
Minimum Master's level qualification MA/MSc/MPhil/PhD/PsyD
Additional certifications in a range of therapies
Minimum 3-5 years' experience in wellness or psychotherapy field
Experience delivering wellness programs, preferably within a business environment
Senior stakeholder management experience
Excellent communication skills
Empathic and pleasant manner, blending well with teams and individuals
Able to build trust with senior leadership and rapport with employees who participate in wellness programs
Strong people management & liaising abilities
Good presentation skills
Experience delivering training, workshops and webinars
Ability to work in a fast-paced environment
Experience working in Content Moderation would be a big plus
Role description
Strategy
Drive initiatives to achieve healthy outcomes
Evaluate program effectiveness and analyze data
Leverage data and insight to plan and delivery program content
Recommend organizational process change
Employee Care
Working with individuals
Conduct wellness needs assessments and psychometric assessments
Conduct 1:1 counseling sessions to guide and coach employees
Monitor ongoing health of employees
Monitor progress to ensure needs are met and make adjustments where necessary
Manage clinical cases as appropriate
Ensure appropriate escalation procedures are followed
Group Workshops/Sessions
Design activity-based workshops as related to the work, on topics such as maintaining work-life balance, managing stress, managing emotions, adopting healthy behaviors, etc
Delivering sessions that address common observations or issues
Report on health outcomes and impact of sessions
Reporting & Communications
Regularly communicate with the management team on a regular basis to discuss observations, trends, insights, risks and concerns
Regularly communicate with the client and third-party vendors related to the program
Design and deliver all communications to employees about wellness program
Manage dashboards and reports as related to wellness program
Manage confidential records and reports
Salary range for this position is: $67,100 to $85,000. Relocation package is available.