Technical Support Agent-Bilingual - Richmond Hill, Ontario
2 days ago
Job summary
The Technical Support Agent is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting,resolving or escalating problem calls and following up with users to confirm proper resolution.
Responsibilities
- Provides first level system support to all retail stores and home office users for Point-of-Sale systems PC's AS400 telecommunication Networks RF scanners and other hardware.
- Interacts with Network Analysts Application Specialists and Telecommunication Analysts to identify and resolve problems.
Job description
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