Bilingual (French & English) Emergency Call Centre - Calgary, Canada - GardaWorld

GardaWorld

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Your mission at GardaWorld:

The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract.

What are the job benefits we offer you?

Starting wage $29. 00 an hour
Medical benefits after 90 days
Career path planning and advancement opportunities
Paid onthejob training Ongoing training available
On a typical day, you will be responsible for:
Answer calls on the security landline phone, mobile phones, intercom and radio system
Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
Monitor systems and alarms including, but not limited to:
Security systems
Fire alarm systems
Closed circuit television (CCTV) cameras; and
911 emergency dispatch
Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
Dispatch security alarms, events and activities to all sites
Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
Track all alarms and resolve any alarms relating to card problems
Participate in safety meetings
Generate attendance reports in the event of an emergency condition
Valid Alberta Security License
Fluent in English and French
Hold a high school diploma or equivalent
Strong computer and typing skills, proficient with Microsoft Office
Experience with monitoring and operation of video and surveillance systems
Available for a 6 on 6 off 12 hr rotation