Spécialiste, soutien aux opérations de réparation - Montreal, Quebec

Date Posted: · Country: · Canada · Location: · LOC Gladstone Street,Montreal,Quebec,H4E 1C5,Canada · Otis Elevator Company est à la recherche d · 'un(e) spécialiste, soutien aux opérations de réparation · – Canada, hautement motivé(e). Ce rôle travaillera avec la zone d'exploitat ...

Job description

Date Posted:

Country:
Canada

Location:
LOC Gladstone Street,Montreal,Quebec,H4E 1C5,Canada

Otis Elevator Company est à la recherche d
'un(e) spécialiste, soutien aux opérations de réparation
– Canada, hautement motivé(e). Ce rôle travaillera avec la zone d'exploitation du Canada afin de soutenir directement les activités de réparation et les surintendants des commandes ouvertes. Vous effectuerez diverses tâches qui contribueront à accélérer le carnet de commandes réalisables et à assurer une facturation en temps opportun, en appui aux surintendants et aux directeurs généraux du territoire d'exploitation du Québec.

Responsabilités essentielles:

• Obtenir des soumissions de matériel auprès des fournisseurs et émettre les bons de commande (PO/VPO) selon les besoins
• Mettre à jour quotidiennement les notes de projet dans Smartsheets
• Leader des relations clients – Confirmation de la commande avec le client / Remerciement pour leur confiance
• Obtenir et traiter les contrats/PO clients applicables
• Remplir les demandes de permis et aider à la planification des équipes (au besoin)
• Commander le matériel requis
• Réceptionner le matériel pour le suivi interne des processus
• Travailler avec le surintendant sur la planification
• Effectuer la facturation progressive (le cas échéant)
• Mettre à jour le calendrier et informer le client en cas de changement d'horaire
• Vérifier pré-inspection (pour les grands travaux à commandes ouvertes)
• Suivi des paiements – S'assurer que le projet est payé avant la remise finale
• Vérifier que tous les bons de commande sont payés dans le système
• Vérifier qu'aucune main-d'œuvre ni matériel supplémentaire ne sera imputé au projet – Contrôle d'inventaire
• Effectuer et initier la facture finale dans FSS
• Aider à résoudre les problèmes/opportunités/adoption liés à l'application Upgrade sur le terrain
• Suivi et enquête des écarts de paie des mécaniciens (au besoin)

Éducation / Certifications

• Diplôme d'études secondaires ou équivalent requis; baccalauréat préféré.

Qualifications De Base

• Expérience avec Salesforce, un atout
• Expérience en gestion de projet, un atout
• Le/la candidat(e) doit démontrer d'excellentes compétences en communication écrite et verbale en Anglais et en Français afin de développer efficacement les attentes et les relations avec les clients internes et externes
• Le/la candidat(e) retenu(e) doit être très à l'aise dans un environnement technique utilisant des logiciels Microsoft
• Capacité à travailler dans un environnement hautement collaboratif et dynamique
• Motivation personnelle et capacité à gérer plusieurs projets et responsabilités simultanément
• Solides compétences en leadership, orientation vers les objectifs, gestion du temps et sens de l'organisation
• Esprit d'équipe

Otis Elevator Company is searching for a highly motivated
Specialist, Repair Ops Support – Canada
. This role will work with the Canada Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the Quebec operating territory.

Essential Responsibilities

• Source material quotes from vendors and issue PO/VPO as needed
• Update project notes in Smartsheets on a daily basis
• Customer relations lead - Order confirmed with customer/thank them for their business
• Obtain and action applicable contract/customer PO's
• Complete permit application and assist in scheduling crews (if necessary)
• Order material as needed
• Receive material for internal process tracking
• Work with Superintendent on scheduling
• Progress billing (where applicable)
• If schedule changes calendar updated/customer notified
• Pre-inspection verification (larger OO jobs)
• Payment tracking - Ensure job has been paid prior to final turnover
• Verify all PO's are paid in the system
• Verify no more labor & material will hit the job – Inventory Control
• Action and initiate final bill in FSS
• Assist with Upgrade App issues/opportunities/adoption from the field
• Mechanic Pay discrepancy tracking and investigation (as needed)

Education / Certifications

• High school diploma or equivalent required; bachelor's degree preferred.

Basic Qualifications

• Experience in Salesforce, preferred
• Project management experience, Preferred
• Candidate must demonstrate strong written and verbal communication skills in English and French, to effectively develop expectations and relationships with internal and external customers
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Ability to work in a highly team-oriented and dynamic environment
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Strong leadership skills and goal-orientated with strong time management and organizational skills
• Team oriented mind-set

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms