Harm Reduction Case Manager, 24 Hour Respite - Toronto, Canada - Fred Victor

Fred Victor

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

INTERNAL/EXTERNAL

Job Title:
Harm Reduction Case Manager, 24 Hour Respite

Position Type:
Bargaining Unit, Full-Time, Contract ( 6 months)

Number of Positions: 1_ _

Rate:
$26.52 per hour

Vacation: 7% Vacation Pay

Hours:37.5 hours per week, Monday - Friday, 4:00pm

12am

Supervisor:
Senior Manager/ Manager 24-Hour Respite

Posting Date:
April 8th, 2024

Application Deadline:
April 26th, 2024_ _

Location: 701 Fleet Street, Toronto

Why Fred Victor?

For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto.

Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are
committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, it's
achievable.

Fred Victor 24-Hour Respite Program was specifically designed to provide shelter and support for chronically homeless
women, men, couples and pets many labeled as "hard to serve" and having difficulty maintaining shelter elsewhere.

Does this sound like work you want to be a part of?
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals
and a chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front-line
roles.

What You Will Do:

Administrative tasks such as tracking statistical information
Record case notes and update case notes within 24 hours, in accordance to Toronto Respite Standards and FVC's

- policies and procedures.

Provide flexible, extensive oneonone individual support and follow up to service users with complex mental

- health and substance use issues

Assess the service users support needs based on indicators of stability (i.e. daily living skills, connection to

- primary health care, environmental resources, social networks etc.)

Engage with service users to assist them in accessing community mental health, harm reduction/addictions

- services.

Develop comprehensive case plans together with service users, to help support growth, reduction of harm, and

- with a recovery oriented focus

Advocate together with service users around accessing community resources and overcoming individual and

- systemic barriers to access services.

Provide appropriate referrals, information and advocacy to other support services to assist service users to meet

- the goals outlined in their case plans.

Use emergency building systems and follow fire procedures.
Advocates and raises awareness and provision of information on culturally appropriate mental health and

- addictions supports for diverse and marginalized populations.

Liaise and support external agency staff while they are onsite delivering support services to service users.
Communicate and demonstrate appropriate professional boundaries with service users, staff, and community

partners and abide by all the Fred Victor Centre's policies and procedures e.g. Anti-Harassment and
Discrimination and the Staff Code of Conduct.

Crisis intervention and conflict resolution.
Work in accordance to the Ontario Occupational Health and Safety Act.
Other duties as assigned by the Manager.

What You Bring to the Team:

2 years' experience in a shelter setting.
Direct experience working from a client centered and Harm reduction approach with chronically homeless adults

who come from a racially and ethnically diverse background, who experience barriers to services due to physical
and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice
system, recent immigration, or who are transsexual, or have pets in their care.

Position requires strong written, interpersonal, and oral communication skills; strong assessment, informal

counseling, analytical, and group facilitation skills; and a highly developed ability to plan and prioritize work,
while remaining adaptable and flexible.

Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and

decision-making skills under pressure and be able to create and implement creative solutions.

Extensive knowledge of communitybased resources for lowincome people.
Ability to network with external agency staff who are on site to meet client needs.
Ability to work productively within a team setting and independently.
Must have ability to constructively give and receive feedback.
Ability and comfort to work in isolation with limited direct daytoday supervision.
Welldeveloped interpersonal skills that will produce effective and productive relationships with the residents,

community, external agencies and staff of FVC.