Sales Manager - Toronto, Canada - Easton's Group of Hotels Inc.
Description
JOB OVERVIEW
Responsible for developing and fostering new corporate transient business through proactive direct sales, outside appointments and tours for the hotel.
DUTIES AND RESPONSIBILITIES
- Research, identify, target, and solidify relationships with new and existing Corporate, Consortia, & FIT/Wholesale accounts.
- Demonstrates a clear understanding of the hotel's business objectives and creates action plans to meet and exceed sales goals.
- Increase brand awareness through involvement in travel related organizations.
- Updates action plans and financial objectives as required.
- Attend and represent hotel at industry trade show, brand sales missions, conventions and/or participate in sales trips to key feeder markets.
- Implements all sales actions related to the business travel market segment as outlined in the sales and marketing plan.
- Builds and strengthens relationships with new and existing clients to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Provides timely responses to client inquiries and develops professional longterm business relationships.
- Provides the highest quality of service to clients.
- Executes and supports the operational aspects of business booked (e.g. Corporate contracts, accounts listings, negotiated details, VIP arrivals, contracts and customer correspondence).
- Supports hotels relationship strategies, drives customer loyalty with service excellence for each guest experience.
- Works closely with DOSM to ensure proposed rate negotiations meet the financial needs of the hotel.
- Works closely with other hotel departments and disseminate salesrelated information to ensure operational cohesiveness and achieve unified goals.
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Produce monthly salesrelated reports and sales forecasts for assigned area of responsibility.
- Assesses additional training needs based on data gathered and brand requirements.
- Attends all department and hotel meetings as necessary.
- Prepares business cases for target accounts and present them to the brand for hotel program inclusion.
- Arrange and conduct site inspections, in house events and offsite presentations for potential clients.
- Entertain clients in accordance with established company and hotel policies and guidelines.
- Maintain relationship with Hilton Worldwide Sales (HWS)/Area Sales Office Canada (ASO)
- Works with DOSM and responds to corporate transient RFP's during RFP season.
- Achieve personal and team goals as assigned.
- Prepare monthly Hotelligence Reports with market analysis.
- Track all accounts daily including Consortia, Corporate, and FIT/Wholesale.
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Perform other duties as assigned.
_
ACCOUNTABILITY:
_
This job is a sales professional with established sales goals.
QUALIFICATIONS AND REQUIREMENTS
Some College plus a minimum of 2 years sales or marketing related experience, or equivalent combination of education and experience.
This job requires ability to perform the following:
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 25 pounds
- Remain stationary for extended periods of time
- Handling objects
Other:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Attention to detail
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a valid Driver's License.
- May be required to work nights, weekends, and/or holidays.
Health and Safety:
- Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as p
More jobs from Easton's Group of Hotels Inc.
-
Guest Service Agent
Toronto, Canada - 1 week ago
-
Life Guard
Kingston, Canada - 3 days ago
-
Front Desk Supervisor
Pointe-Claire, Canada - 6 hours ago
-
Night Auditor
Pointe-Claire, Canada - 5 days ago
-
Auditeur de Nuit- Temps Plein
Pointe-Claire, Canada - 1 week ago
-
Catering Sales Manager
Toronto, Canada - 1 day ago