Call Centre Agent - Edmonton, Canada - Tera-Byte Dot Com Inc
1 week ago
Description
Education:
Secondary (high) school graduation certificate
- Experience: Will train
Work setting:
- Telecommunications industry
- Internet Service Provider (ISP)
- Server farm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Computer and technology knowledge:
- Shell script
- Linux
- Networking software
- Networking hardware
- Internet
- Servers
- TCP/IP
- Wireless networks
Security and safety:
- Bondable
Work conditions and physical capabilities:
- Fastpaced environment
- Attention to detail
- Sound discrimination
- Sitting
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
Screening questions:
- Are you currently legally able to work in Canada?
Other benefits:
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 84 hours biweekly
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