Shift Manager, Table Games - Coquitlam, Canada - Great Canadian

Great Canadian

Verified Company

Coquitlam, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Position Summary

Key Accountabilities

Providing leadership, direction and mentoring to the table games operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
Managing departmental budgets and labour utilization
Participating in table games marketing initiatives
Monitoring the Customer Comp Program
Preparing and submitting reports including labour cost analysis
Developing revenue generation initiatives and ensuring financial growth within the department
Preparing and submitting First Aid, WCB, Itrak reports
Responding to and resolving issues as escalated
Training team members
Inspecting the table games floor for repair, maintenance and facilities reporting
Liaising and communicating effectively with all appropriate operational departments
Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
Verifying requests for fills, credits and inventories
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Performing other duties as assigned or directed

Education and Qualifications

Minimum of 2 years experience in gaming management (or a suitable combination of progressive supervisory and management experience)
High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
Full availability to work full time, with flexibility for scheduling
Knowledge of all games and gaming industry standards
Must have superior verbal and written communication skills; problem solving abilities
Computer literacy in MS Office
Legendary guest service skills with a "Make it Happen" attitude
A passion for providing Rockin' It Service to our internal guests in the quest of providing Kickin' Service
Live HRCV's Values all day, every day: Respect, Original, Caring, Kickin' Service, Integrity and No Excuses
A willingness to learn, develop and achieve new skills for personal and professional development
The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)

Work Environment Considerations