Customer Service Representative - Scarborough, Canada - ICICI Bank Ltd

ICICI Bank Ltd
ICICI Bank Ltd
Verified Company
Scarborough, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank's consolidated total assets stood at US$182.8 billion as at December 31, 2019.


Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation.

The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

We provide a stimulating and rewarding environment with significant opportunity for personal growth, competitive salary and benefits package.

We are currently seeking a qualified banking professional for the Customer Service Representative position.


Area of Responsibilities:


Service Customers:

  • Provide superior customer service in a friendly and knowledgeable manner
  • Maintain knowledge of the Bank's products and services and ensure accurate and correct information to customers.
  • Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
  • Assist customers with selfservice banking.
  • Attend and manage customers in an orderly manner in branch lobby for better customer experience and quick service.

Process and policy adherence:

  • Process transactions efficiently and accurately while maintaining the service standards for quick and error free transaction processing.
  • Ensure all Bank policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to.
  • Have adequate knowledge of bank's systems and products to attend to customer requests.
  • Ensure accounts are opened as per Bank's product and guidelines while ensuring adherence to KYC, AML/ATF policies.
  • Ensure error free transactions.
  • Accurate execution of cash opening and cash handling during customer hours and cash closing at the end of the day along with the branch supervisor/ designated personnel.
  • Filing and record keeping as per the branch requirements and the Bank's policies and standards.
  • Identify process improvement opportunities and strive for continuous improvements.

Maximize Sales Revenue:

  • Achieve the sales targets as assigned by the supervisor/ Branch Manager.
  • Identify opportunities to sell ICICI products and services, referring them to the appropriate staff.
  • Identify and refer potential high value customers to respective officials.
  • Participate in branch sales campaigns.

Teamwork:

  • Share knowledge and experience with other team member's and provide support as needed.
  • Demonstrate a positive interaction with peers, adaptability, flexibility, punctuality and portraying a positive attitude.
  • Other duties as assigned.

Functional Skills:

  • Knowledge of branch operations, retail deposits and lending products
  • Knowledge of banking processes and laws.
  • Knowledge of marketing concepts and price mechanism of financial products
  • Knowledge of statutory compliance related to branch operations, processes and products.

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Work Location:
In person
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