- Help clients complete their taxes using Intuit TurboTax products by providing tax guidance, reviewing personal tax returns, preparing full‑service return preparations, and managing product/software inquiries.
- Utilize government websites, professional resources, and team expertise to find and give the right answers to customers in readily understandable terms.
- Serve and document interactions in a virtual, customer‑facing role using state‑of‑the‑art video communication software.
- Assist clients with managing requests for products/software and provide ongoing support.
- Prepare returns for clients with complex elements such as employment, self‑employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
- Ensure client satisfaction and enhance the brand through friendly, professional, confident customer interactions via video and audio tools.
- Maintain a flexible schedule of at least 20 hours per week.
- Communicate fluently in English; this role requires direct contact with clients across Canada.
- Minimum of 2 years of paid professional tax preparation experience.
- Experience using professional tax software to prepare and file personal tax returns, including complex elements.
- Strong customer service skills, confident interaction via video/audio.
- Ability to work flexibly for at least 20 hours per week.
- Proficiency in English (must be speaking and written).
- Experience preparing Business Tax (T2) returns.
- Experience preparing Quebec Tax (TP1) returns.
- Tax expertise with fundamental understanding of tax laws and concepts.
- Effective communication and active listening.
- Complex problem solving and ownership.
- Research and resourcefulness for continuous learning.
- Technical acumen – ability to troubleshoot tools.
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Seasonal Tax Expert - Vancouver - Intuit
Description
Location
Intuit, Vancouver, British Columbia, Canada
Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Responsibilities
Qualifications
Additional Qualifications
Skills & Abilities
Compensation
Intuit provides a competitive compensation package with performance‑based rewards. Base pay ranges: PEI $24.50/hour – $33.50/hour, BC $24.50/hour – $33.50/hour, Nova Scotia $24.50/hour – $33.50/hour.
This position is eligible for a cash bonus, equity rewards, and benefits according to applicable plans (see Intuit Careers | Benefits).
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