OT (Operational Technology) Support - Vancouver
10 hours ago

Job description
Our Vancouver-based client is seeking an OT (Operational Technology) Support resource for a 12-month contract opportunity. This is an on-site role with potential for flexibility to work remotely once settled into the position.Key Responsibilities
Support Front End/Server Operations for building systems including HVAC, electrical, lighting, CCTV, Access Control and life safety systems.
Network monitoring and incident triage for Building Systems and IoT-enabled devices.
Assist in getting operators familiarized with the Integrated Building Management Platform and working directly with the Building Operations Centre Team.
Collaborate with IT to support the users within the Corporate Offices, and those systems available to users.Respond to alarms and troubleshoot system issues using digital tools and remote diagnostics.
Support integration of new technologies, sensors, and automation platforms.
Wireless Network Support
Maintain compliance with cybersecurity, understanding how users interact with technology and report back with concerns
Document operational procedures and provide training on smart building technologies for the team
Supplemental Responsibilities
Provide frontline support for Audio Visual Equipment, Point Of Sales Systems potentially be involved in Large Performance Setups for Main Stage performances (monthly)
Understand the product delineation for the 20+ applications that are a part of operating TOM, where network meets the physical and logical components for operation
Manage Relationship with Carriers
Understanding incident and outage triage, when and where to transition from a network support to vendor support
Qualifications
Technical diploma or degree in Computer Science, Engineering Technology, or related field.
Minimum 3–5 years of experience in front line support, with exposure to building or OT technologies.
Familiarity with cybersecurity principles for operational technology.
Excellent problem-solving and communication skills.
Preferred Skills
Experience in technology and systems deployment in new construction and existing built environments
IT and OT Experience
Full understanding of OSI Model and all Layers
Experience with Passive Optical Networks
Familiarity with Cyber and Network Security best practices
Familiarity with a range of building systems (Building Automation, Lighting, CCTV, Access Control, Audio Visual, IoT Sensors)
Experience with system commissioning, troubleshooting, and escalation to vendors/third parties for support
Experience with structured cabling or complex networks (Fiber and Copper)
Experience with Large Scale Network deployments (Hospitals, Stadiums, ICS Environments)
For more current job opportunities, Follow MatchBox at
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About MatchBox
Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance.
Equal Opportunities
MatchBox is committed to providing equal opportunities for all applicants.
We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples.
It is a priority for us that all candidates are treated fairly and without discrimination.Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.
Work Permits
Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application.
Further Consideration
We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.
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