Coordinator, Client Services - Ottawa, Canada - Borden Ladner Gervais LLP

Borden Ladner Gervais LLP

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are

BLG:
Canada's Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development.

Learn more about us at

Purpose of the Role

The Coordinator, Client Services will be expected to maintain a good client relationship while obtaining payment of accounts.

Key Responsibilities

Direct contact with clients to obtain payment status of accounts while maintaining the client relationship
Meetings with lawyers to properly manage their working capital
Reconcile client payments and accounts
Liaise with Practice Billing Coordinators and/or accounting for resolution of unpaid A/R billing issues
Prepare and send client statements on a monthly basis
Prepare various reports as requested
Report collection status to the lawyers and management
Updating notes in the collection software
Other duties as assigned by the Manager of Finance

Key Competencies

Minimum five years of collections experience in a professional services firm; law firm experience preferred
Postsecondary degree or diploma in a related field of study, or equivalent work experience
Excellent verbal and written communication skills in English; bilingualism in French/English is a strong asset
Experience with Aderant (CMS) and Progress softwares are an asset
Intermediate level Excel experience
Strong analytical and attention to detail skills
Deadline focused and able to set priorities while maintaining flexibility
A team player with good interpersonal skills
Available to work overtime when necessary