Experience Architect - Vancouver - Motorola Solutions

    Motorola Solutions
    Motorola Solutions Vancouver

    5 days ago

    Description

    Experience Architect

    Motorola Solutions is a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to protect people, property, and places.

    • We foster collaboration for safer communities, schools, hospitals, businesses, and nations.

    Department Overview

    The Customer Experience team shapes and delivers world-class experiences to progress our vision of being the easiest company to do business with in our industry.
    Job Description: As an Experience Architect you'll look beyond the interface to architect the customer's end-to-end experience using journey mapping and process design. You will reimagine invisible threads connecting backend processes to frontend customer touchpoints acting as a bridge between business strategy and execution serving as a trusted advisor.
    1. Foster Strategic Service Design & Blueprinting:
    • End-to-End Orchestration: Map complex service journeys identify moments of truth systemic friction points.

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