Customer Service Representative - Airdrie, Canada - MK Auto Group

MK Auto Group

Verified Company

Airdrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GENERAL ACCOUNTABILITIES:

CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group.

The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude toward customers.

The CSR must foster a positive team spirit both within the department as well as between the other departments in support of the overall philosophy of the company and fellow employees.

QUALIFICATIONS:

years experience in Customer Service within the automotive industry

Strong communication skills (reading, writing, speaking, listening)
Can work independently without close supervision
Flexible/adaptable to constant change
Excellent keyboarding skills/Finger dexterity
Must have a valid driver's license and reliable transportation
Must be wellgroomed and dress appropriately
Tactful and diplomatic; has the ability to interact with all levels of employees
Highly organized; ability to handle multiple concurrent assignments
Ability to prioritize, organize and plan work under own initiative
Ability to train/teach others
Reasoning/problemsolving skills; analytical and decisionmaking skills
Professional leadership ability

Functional/Technical Knowledge: