Sales and Catering Coordinator - Toronto, Canada - Easton's Group of Hotels Inc.

Easton's Group of Hotels Inc.

Verified Company

Toronto, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB OVERVIEW
Performs general clerical and administrative duties to fulfill the needs of the Sales& Catering Department.

DUTIES AND RESPONSIBILITIES

Handle all administrative functions of the Hotel sales and catering office. (i.e. contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, complete departmental monthly reports V.I.P. form preparation, showroom coordination, distribution of agreements, manage office supplies, introduction and regret letter preparation, etc.)
Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly followup with clients and maintain accurate and updated information.
Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Investigate and respond to crew issues daily
Key Delphi operatorassist with reporting, updates merge agreements in Delphi, entering turned down business into Delphi
Prepare site information sheet for NETMA, show rooms, signs
Prepare sales kits and maintain collateral supplies
Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
Handle walkin inquiries; Direct sales inquiries to the appropriate sales manager
Maintain and coordinate sales programs and procedures (i.e. create flyers/fact sheets, company of the month, Wholesale stopover, sports, tour, creative packages, Cookie grams, creative sites, sales kits, creative closet and outside catering)
Coordinate travels reservations and expense reports for the sales managers
Create and distribute Sales and Catering duty calendar on a monthly basis
Identify and qualify prospective business from both existing and potential client base for the sales manager to close
Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
Assist Sales managers in organizing FAM's and client events. May coordinate outside vendor service's needs (floral displays, audio/visual, etc.) where appropriate. Regularly followup to ensure setup requirements meet client needs.
Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)

QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.

Strong oral and written communication skills
Friendly and hospitality focused
Attention to detail
Planning and organizational abilities
Computer Skills
Ability to work under pressure in a fast paced, stressful environment

This job requires ability to perform the following:

Frequently standing up and moving about the facility
Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment

Other:

Communication skills are utilized a significant amount of time when interacting with clients and guests.
Planning and organizational skills.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
May be required to work nights, weekends, and/or holidays.