- Conduct in-depth analysis of sales and communications data, including performance metrics, trends, and customer behavior, to identify key insights and actionable recommendations.
- Develop mathematical models and algorithms to optimize communications, renewal processes, resource allocation, pricing strategies, and forecasting effectiveness.
- Collaborate with cross-functional teams, including Sales, Marketing, Finance, and Product Development, to align strategies and drive cohesive business outcomes.
- Design and implement experiments to test hypotheses and evaluate the impact of strategic initiatives on renewals performance.
- Generate regular reports and dashboards to communicate findings and provide visibility into sales performance and operational metrics for technical and non-technical audiences alike.
- Present findings and recommendations to senior-level decision-makers within the company.
- Stay abreast of industry trends, best practices, and emerging technologies in sales operations and recommend innovative solutions to drive continuous improvement.
- Bachelor's degree in Operations Research, Mathematics, Statistics, Economics, Computer Science, Business, or related field. Data and Analytics focus, or certifications are a plus.
- Proven experience in operations research, data analysis, and quantitative modeling, preferably in a sales or business operations context.
- High-level proficiency in Microsoft Excel for data analysis and modeling is required, and additional proficiency in programming languages such as SOQL, SQL, and Python for data pulls out of Salesforce, data analysis, and modeling a plus.
- Strong analytical skills and ability to translate complex data into actionable insights and recommendations.
- Excellent communication and collaboration skills, with the ability to effectively convey technical concepts to technical and non-technical senior-level stakeholders.
- Detail-oriented with a passion for problem-solving and continuous improvement.
- Experience with CRM systems (e.g., Salesforce) is required, and additional experience with Communication tools (e.g., Outreach) is preferred. Additional experience with business intelligence tools (e.g. PowerBI) is a plus.
- Experience with running communication analytics out of Outreach, or additional experience with tools such as RenewTrack, iAsset, Channel Mechanics, or others a plus.
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
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Operations Research Analyst - Canada - Sophos
Description
Direct message the job poster from Sophos
Building the Team that's responsible for Breaking a Hackers Heart We are HIRING
About Us
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos' services and products connect throughitscloud-based Sophos Central management console and are powered bySophos X-Ops, the company's cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos' security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos' services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at Role Summary As an Operations Research Analyst specializing in Renewal Operations, you will play a key role in optimizing our sales processes, maximizing revenue, and enhancing overall efficiency. You will utilize advanced analytical techniques, data-driven insights, and mathematical modeling to identify opportunities for improvement and implement strategic solutions. What You Will DoSeniority level
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